Retail Supervisor - Tampa Bay Buccaneers

Fanatics Inc.; Tampa (FL); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Fanatics in Tampa, FL is seeking a Retail Supervisor/Lead to guide front-line staff and drive a premier fan experience at game days and events. You will coach part-time team members, ensure smooth daily operations, and partner with Leadership on targets, schedules, and customer service excellence.

The role requires a strong, outgoing demeanor, prior leadership in retail, and the ability to balance multiple priorities in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• At least 2 years in retail or sales preferred.
• Ability to work independently in a fast-paced environment.
• Foreign language skills are a plus.
• Must have a fun, outgoing, professional demeanor.
• Prior leadership experience preferred.
• Ability to work with all management levels, coach teams.
• Able to anticipate, solve problems and act decisively.
• Represent Fanatics, leagues, and team values.
• Balance and prioritize multiple projects under pressure.
• Strong communication, literacy, and numeracy.

Responsabilités

• Drive sales results by consistent execution of daily operations.
• Support back-of-house operations; maintain stockroom organization.
• Proficiency with Fanatics systems including POS, OpSuite, My Playbook, Service Now, and OKTA.
• Make recommendations to Leadership on targets, per cap, and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to the part‑time team.
• Provide training and assistance to all part‑time retail team.
• Coach part‑time team based on observed performance and operational excellence.
• Encourage and model Fanatics' Values.
• Perform Manager on Duty responsibilities.

Connaissances

Retail experience

Leadership

Customer service

Communication

Description du poste

Tampa, FL, United States (On-site)

Job Description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Lead will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.

ROLE OVERVIEW:

The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

General Duties and Responsibilities:

• Drive sales results by consistent execution of daily operations
• Support back-of-house operations; maintain stockroom organization
• Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
• Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience
• Communicate expectations for assignments and projects to the part‑time retail team (Retail Associate/ Retail Lead)
• Provide training and assistance to all part‑time retail team (Retail Associate/ Retail Lead)
• Coach part‑time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Encourages and models Fanatics' Values
• Perform ‘Manager on Duty responsibilities’

Education, Experience, and Requirements:

• Minimum 18 years of age
• Minimum two years working in retail or sales preferred
• Ability to work independently and responsibly in a fast-paced environment
• Foreign language skills are a plus

Job Knowledge, Skills, and Abilities:

• Possess a fun, outgoing, confident, professional demeanor
• Prior leadership experience preferred
• Ability to work well with all levels of management, build partnerships, and coach teams
• Ability to anticipate and solve problems and act decisively
• Ability to represent Fanatics/League/Team Values and standards
• Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure
• Strong communication, literacy, and numeracy skills

Physical Demands:

• Regularly required to sit stand, reach, bend, and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.
• Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint‑Guesser, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset

Job Info

• Locations 4201 N Dale Mabry Hwy, Tampa, FL, 33607, US (On-site)