Assistant Store Manager

Ultipro; Pittsburgh (Allegheny County); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania and North Central West Virginia is seeking an Assistant Store Manager to support the Store Manager in daily operations of the retail store/outlet. This role emphasizes leadership, customer-focused service, and achieving sales goals while ensuring efficient store operations.

It offers opportunities to develop management skills and contribute to community programs. Responsibilities include guiding staff, maintaining policies, and delivering excellent service.

Qualifications

• High school diploma or equivalent and 1 year of management experience.
• Internal candidates: high school diploma or equivalent and 6 months of experience in the Goodwill Team Leader role.

Responsibilities

• Provide leadership and direction to staff, donors, and customers to achieve production and quality goals and ensure efficient operations.
• Adhere to organizational policies and maintain a positive internal/external appearance.
• Demonstrate strong oral/written communication, organizational, management, and problem-solving skills with attention to detail and customer service.

Skills

Leadership

Communication

Management

Customer service

Education

High school diploma or equivalent

Job description

Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

TheAssistant Store Manager will assist the Store Manager in the daily operations of the retail store/ outlet. This position will utilize critical thinking and interpersonal skills, active listening, and management abilities to achieve sales expectations and deliver customer-focused service. The Assistant Store Manager will oversee personnel and ensure the store operates efficiently. As the Assistant Store Manager, you will enhance your leadership skills and establish a career in retail while adding value to the community.

Duties will also include but are not limited to:

• Provide leadership and direction to staff, program participants, donors, and customers to achieve production and quality goals, meet sales expectations, and ensure the store/ outlet operates efficiently.
• Adhere to organizational policies and procedures required of retail staff, so that retail operations reflect both a positive internal and external appearance.
• Possess excellent oral/ written communication, organizational, management, and problem-solving skills and demonstrate attention to detail and customer service.

External Hiring Range: $18.60 - $21.00/hour

Schedule: Will vary, must be available to work evenings, weekends, and holidays as required.

Travel: Local travel will be required.

QUALIFICATIONS:

• High school diploma or equivalent AND 1 year of experience in management required.
• Internal Candidates will be considered with - High school diploma or equivalent AND 6 months of experience in the Goodwill Team Leader role required.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Qualified candidates must have a valid driver's license, active insurance policy, and reliable transportation for local travel.
• Candidates are expected to completebackground checks assigned by Goodwill SWPA, including a National Criminal Background check, prior to their first day of employment.
• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.