E‑Commerce App Support Specialist | Fresh Graduates Welcome

Aidey; United States; Remote; USD 48,000 - 75,000; Full time

Job summary

Aidey is seeking an E-Commerce App Technical Support Specialist to join our fully remote team. You will deliver prompt, high-quality responses to customer inquiries, taking time to understand each customer's unique needs, goals, and business size.

Ideal candidates communicate fluently in English and can handle diverse requests with thoughtful, context-aware support. Fresh graduates are welcome to apply for this role.

Qualifications

• Excellent English skills, written and spoken.
• Experience in customer support, preferably SaaS/eCommerce/tech.
• Hands-on Shopify experience is an advantage.
• Familiarity with HubSpot or similar CRM/ticketing systems.
• Knowledge of HTML, JavaScript, and CSS is an advantage.
• Strong research skills and problem-solving abilities.
• Team player with proactive, customer-first mindset.

Responsibilities

• Monitor, troubleshoot, and respond to inbound inquiries in real time with clear, helpful answers.
• Open and monitor Jira tickets, escalating internally as needed.
• Understand the customer’s business, size, history, and goals to offer relevant support.
• Provide guidance on CRO best practices based on customer needs.

Skills

Fluent English

HTML/CSS/JavaScript

Customer support experience

Shopify experience

HubSpot CRM

CRO knowledge

Team player

Problem-solving

Tools

HubSpot

Jira

Job description

Aidey is seeking an E-Commerce App Technical Support Specialist to join our fully remote team. You will deliver prompt, high-quality responses to customer inquiries, taking time to understand each customer's unique needs, goals, and business size.

Ideal candidates communicate fluently in English and can handle diverse requests with thoughtful, context-aware support. Fresh graduates are welcome to apply for this role.