Junior Account Manager

Ebay; Honolulu (HI); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Vision insurance

Dental insurance

Life insurance

Job summary

eBay is seeking a motivated entry‑level candidate to help onboard and engage clients, optimize feed campaigns across Google Shopping, Amazon, Walmart, and eBay, and resolve technical issues with data integration.

You will work with Excel and major platforms, building strong client relationships while learning digital marketing basics and platform dynamics in a collaborative environment.

Qualifications

• Bachelor’s degree or equivalent on‑the‑job experience.
• Bonus if you have online advertising or digital marketing experience.
• Proficiency in Excel and familiarity with major e‑commerce platforms is highly desirable.

Responsibilities

• Spearhead the onboarding process for new clients with clear communication across tickets, phone, and chat.
• Guide clients in setting up and refining their feed campaigns across multiple platforms for visibility.
• Provide expert-level technical support for data integration, e‑commerce platforms, and shopping channels.
• Monitor and analyze issue reports, troubleshoot data discrepancies, and resolve underlying challenges.

Skills

Data integration

Problem solving

Digital marketing knowledge

Client service

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Magento

Shopify

BigCommerce

Job description

Job Overview

Do you enjoy shopping online? Ever wonder how e‑commerce companies get their products listed on Amazon, Google, and all the social media channels? If you thrive in dynamic environments and are passionate about leveraging the latest digital marketing strategies, we want you on our team.

Since our start in 2007, our software platform has empowered thousands of global brands, digital agencies, and retailers to amplify their presence and sales across major online channels like Amazon, Google Shopping, Facebook, Instagram, TikTok, Walmart, and more.

What You’ll Do

• Customer Onboarding and Engagement: Spearhead the onboarding process, ensuring a seamless transition for new clients by maintaining open lines of communication, addressing their needs through support tickets, phone, and live chat.
• Campaign Management and Optimization: Guide clients in setting up and refining their feed campaigns across multiple platforms such as Google Shopping, Amazon, Walmart, and eBay, ensuring optimal performance and visibility.
• Technical Support and Troubleshooting: Provide expert-level support, resolving technical issues related to data integration, e‑commerce platforms, and shopping channels. Act as a crucial link between clients and our internal teams to facilitate swift resolution of challenges.
• Strategic Analysis and Issue Resolution: Monitor and analyze issue reports, dive deep into data discrepancies, bulk edits, and analytics to troubleshoot and resolve underlying issues, ensuring accuracy and efficiency.

Who You Are

• Technically Proficient: You have a solid grasp of technical concepts such as data integration technologies (XML, HTML, API).
• Problem Solver: Known for your critical thinking skills, you excel at diagnosing and resolving technical problems, ensuring customer satisfaction and campaign success.
• Digital Marketing Savvy: You possess a basic understanding of digital marketing and advertising concepts.
• Communication Ace: With outstanding interpersonal and communication skills, you are adept at building relationships and providing top‑tier client service.
• Eager Learner: You stay ahead of the curve, keeping updated with the latest trends and updates from major tech and marketing platforms such as Google and Facebook.
• Recent college graduates are welcome to apply to this entry‑level position.

Qualifications

• Bachelor’s degree or equivalent on‑the‑job or practical experience.
• Bonus if you have online advertising or digital marketing experience.
• Proficiency in Excel and familiarity with major e‑commerce platforms (Magento, Shopify, BigCommerce, Wix, WooCommerce, etc.) is highly desirable.

What We Offer

• A role at the forefront of the e‑commerce and digital marketing industry.
• Opportunities to work with leading global brands and retailers.
• A collaborative environment where innovation is at the heart of everything we do.
• A competitive salary ($35‑$40K) and benefits package (vision, dental, life), including professional development opportunities.