E-Commerce And Inventory Manager

DIANE FIRSTEN LLC; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Diane Firsten, a luxury fashion brand with Cincinnati and Palm Beach boutiques, seeks an E-Commerce & Inventory Manager. This onsite role covers Shopify and Heartland systems, inventory accuracy, and online merchandising. Travel between two boutique locations is part of the job.

Ideal candidates are highly organized, detail-oriented, and sales-driven, with experience in ecommerce, inventory, and POS systems. The position offers competitive compensation and benefits.

Qualifications

• Experience managing ecommerce platforms and inventory for luxury brands.
• Strong attention to detail and ability to work independently.
• Excellent written and verbal communication with internal teams.

Responsibilities

• Own the accuracy and day-to-day rhythm of Shopify and Heartland systems.
• Maintain product information, pricing, SKUs, sizes, and colors.
• Manage online merchandising, orders, and inventory across locations.
• Generate inventory and sales reports and resolve discrepancies.
• Collaborate with marketing and operations to sync launches.

Skills

E-commerce operations

Inventory management

Attention to detail

Communication skills

Independent work

Tools

Shopify

Heartland POS

Excel

Google Sheets

Inventory systems

Job description

Diane Firsten | Cincinnati, OH / Palm Beach, FL Full-Time | Onsite | Travel Between Locations Required

Diane Firsten is a luxury women's brand built around a beautifully curated collection of fashion, accessories, and lifestyle pieces, the kind of shop where every display tells a story. We have two boutiques, one in Cincinnati and one in Palm Beach, and we're looking for someone who wants a front-row seat to how a luxury fashion brand actually runs, day to day, behind the scenes and online.

This is an onsite role based in either Cincinnati or Palm Beach, with travel between the two as business needs require, think of it as commuting between two of our favorite cities, both boutiques included.

The Opportunity

This is a rare, real seat at the table inside a luxury fashion brand — hands-on, high-visibility, and central to how the business runs. As our E-Commerce & Inventory Manager, you'll own the accuracy and daily rhythm of our Shopify and Heartland systems, making sure every product, every order, and every customer detail is presented at the level our clients expect from a luxury retail brand.

If you love the idea of keeping an elevated, fast-moving business organized and operating seamlessly, and you get a thrill out of watching the sales numbers climb because of work you did, this is your role. It's detail-oriented, it's fast-paced, and it's genuinely lucrative for the right person who treats it like it's their own business.

Key Responsibilities

Selling is at the heart of this role. An e-commerce operation only matters if it's converting, so sales goals are a real, exciting part of what you'll own here.

E-Commerce & Shopify

• Work hand-in-hand with our marketing and media team to keep merchandising, launches, and content moving in sync


• Manage day-to-day Shopify operations


• Enter and maintain product information, pricing, SKUs, sizes, colors, and product details


• Manage website products, collections, and online merchandising


• Review the website regularly for accuracy, functionality, and presentation


• Assist with website updates, promotions, and seasonal merchandising


• Monitor online orders from placement through fulfillment


• Maintain accurate inventory across Shopify and Heartland POS


• Research, identify, and resolve inventory discrepancies


• Set up new merchandise in Heartland and e-commerce systems


• Maintain accurate product and inventory records


• Assist with inventory organization and management across both locations


• Pull e-commerce and inventory reports

Customer & Order Management

• Manage sales and customer e-commerce emails


• Respond to customer questions professionally and quickly


• Coordinate returns and exchanges


• Assist with shipping and order issue resolution


• Maintain accurate customer information and records

Business Operations

• Partner with our social media and marketing team to build excitement and momentum around new drops and moments


• Develop, document, and maintain e-commerce and inventory SOPs


• Support the team with general operational needs related to e-commerce, inventory, and systems


• Coordinate with the Cincinnati and Palm Beach teams to keep both locations running in sync

Ideal Candidate

We're looking for someone highly organized, detail-oriented, resourceful, and comfortable working independently. Someone who loves being creative and genuinely enjoys growing sales.

• Experience with Shopify, e-commerce, POS systems, inventory, or retail operations and sales


• Strong computer and technology skills


• Excellent attention to detail and accuracy


• Strong written and verbal communication skills


• Proficiency with Excel and Google Sheets


• Ability to manage multiple priorities and meet deadlines


• Strong problem-solving skills


• Comfortable working independently while collaborating closely with a small, tight-knit team


• A proactive approach to spotting and solving issues before they become problems


• Retail, luxury retail, fashion, merchandising, or e-commerce experience required

Location: Cincinnati, OH or Palm Beach, FL

Schedule: Full-time, onsite

Travel: Periodic travel between Cincinnati and Palm Beach required

Benefits: Health benefits and paid time off included