E-commerce Coordinator

Lostine; Philadelphia (Philadelphia County); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401K matching

Employee discount

Sick, vacation, and holiday PTO

Job summary

Lostine is seeking an organized E-commerce Coordinator to join our Philadelphia team. You will support daily operations, presentation, and performance of our online storefront to ensure a seamless shopping experience for customers.

You will collaborate with sales, operations, and marketing on product launches, imagery, and website maintenance, while managing copy, pages, and collections. This role emphasizes data entry, analytics, and email flows using Klaviyo.

Qualifications

• 2–3 years of e-commerce or related experience.
• Attention to detail, excellent organization, cross-functional collaboration.
• Experience with Shopify is required; Klaviyo experience preferred.
• Strong copywriting and product imagery experience is a plus.
• Proficient in Microsoft Word, Excel, and Google apps.

Responsibilities

• Oversee daily management and presentation of the e-commerce site for accuracy and a seamless customer experience.
• Update product listings, pricing, images, copy, and metadata; coordinate with teams on launches.
• Maintain stock status, perform data entry, and ensure internal standards for listings.
• Support analytics, reporting, and SEO optimization; QA site like a shopper.

Skills

Shopify

Klaviyo

Analytics

Copywriting

Project management

Excel

Tools

Shopify platform

Klaviyo

Google Analytics

Job description

E-commerce Coordinator

Location: On site, Philadelphia.
Job Type: Full-Time
Experience Level: Mid Level
Compensation: $26-$28/hour

Overview

We’re seeking an organized, detail-oriented E-commerce Coordinator to join our team and support the day-to-day operation, presentation, and performance of our online storefront. This role plays a vital part in maintaining a seamless shopping experience for our customers while supporting cross-functional teams with product launches, visual merchandising, and ongoing website maintenance.

Essential Duties & Responsibilities

Online Store Management:

• Oversee daily management and presentation of the e-commerce site to ensure accuracy, efficiency, and a seamless customer experience.
• Test and troubleshoot site pages, product links, and forms regularly to identify and resolve errors.
• Collaborate with sales, operations, and marketing teams to ensure product and promotional updates are timely and error-free.
• Partner with external developers on new feature rollouts, bug fixes, and backend improvements, and client-facing refinements.
• Manage and maintain Klaviyo email flows and automations, monitor overall health, growth, and effectiveness of Lostine’s email communication strategy.
• Support product photography reshoots by flagging underperforming items and coordinating image updates.

• Update homepage and collection header images seasonally or as needed.
• Curate and reorganize product collections to align with sales goals, launches, and customer engagement.
• Monitor and optimize visual storytelling and merchandising strategy to support conversion.
• Write all product copy for online listings and informational pages.
• Collaborate with the team(s) to brainstorm layouts, design enhancements, and photography.
• Coordinate with teams to resolve e-commerce-related issues (e.g., wrong images, incorrect inventory).
• Assist and support our sister companies, RTO Lighting and NPage studio, across projects and tasks of varying scope: product launches, bug fixes, merchandising, UX improvements.

Data Entry & Inventory Monitoring:

• Create and maintain accurate product page listings and data, including pricing, tags, dimensions, specs, weights, copy, photography, and availability.
• Monitor stock levels and flag out-of-stock or discontinued items for removal or updates.
• Assist in uploading and formatting new product listings, including imagery, product copy, and metadata.
• Ensure all product listings meet internal standards for accuracy and presentation.
• Manage timely setup of new launches and seasonal refreshes in collaboration with cross-functional teams.

Analytics & Reporting:

• Assist with monthly reporting on key e-commerce KPIs (conversion rate, top sellers, abandoned cart data).
• Help interpret analytics to identify low-performing pages, broken links, or customer drop-off points.
• Research and test layout enhancements that retain user attention, drive clicks, and convert.
• Occasionally QA the site as if you’re a shopper: looking for friction, confusion, or outdated assets.
• Track product page performance and adjust merchandising based on user behavior.
• Optimize product titles, tags, and alt text to improve search visibility and SEO performance.
• Monitor internal site search trends to understand what customers are looking for and adjust listings accordingly.
• Research and implement new apps, programs, and Shopify platform enhancements.

Requirements

• 2-3 years of experience in e-commerce, website development, or adjacent fields.
• Strong attention to detail, organizational skills, and ability to work cross-functionally.
• Comfort with e-commerce platforms (Shopify experience is required).
• Comfort with email campaign platforms (Klaviyo experience preferred).
• Eye for design and layout; experience working with product imagery is helpful.
• Analytical mindset with a creative problem-solving approach.
• Ability to work on multiple projects of various scope at any given time.
• Experience in interior design or luxury retail is a plus.
• Copywriting experience is preferred.
• Highly organized.
• Computer literacy is required. Must have proficiency in Microsoft Word, Excel, and Google applications.
• Coachable in learning new data entry software and task management programs.
• Collaborative mindset.
• Ability to work across teams with a collaborative approach.
• Commitment to quality, detail focused on all levels.
• A professional and commercial sense of problem-solving skills.
• UX and web development experience is a plus.

Benefits

• Health insurance program
• Sick, vacation, and holiday paid time off
• 401K matching
• Employee discount