E-commerce Account Manager

VCNY Home; North Bergen (NJ); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Business casual work environment

Free on-site gym

Complimentary shuttle service

Health, Vision, Dental Benefits

401(k) plan

Flexible working hours

Safe work environment

Job summary

A leading home goods company in New Jersey is seeking an E-Commerce Account Manager to support online product strategies for key accounts. Responsibilities include building product offerings, collaborating with Marketing for image submissions, and ensuring accurate pricing and product presentation. Ideal candidates have E-Commerce experience or a willingness to learn, strong Excel skills, and excellent communication abilities. This role offers a business casual environment with various benefits, including flexible hours and a remote work option on Fridays.

Qualifications

• 3+ years of E-Commerce experience, or a desire to learn E-Commerce.
• Knowledge of using customer portals.
• Clear written and verbal communication skills.
• Strong mindfulness with an emphasis on accuracy.

Responsibilities

• Assist in selecting and building product offerings in Excel.
• Enter data on specific templates for retail site approval.
• Work with Marketing to deliver product images for submission.
• Submit pricing and control completed templates.
• Collaborate with customer service to resolve inquiries.
• Review customer websites for product presentation.
• Perform ongoing maintenance for specific retailers.

Skills

E-Commerce experience

Customer service skills

Communication skills

Proficient in Microsoft Office

Strong proficiency in Excel

Education

Bachelor’s Degree

Tools

Walmart marketplace

Target

Wayfair

Job description

Job Summary

The E-Commerce Account Manager is responsible for supporting the online product and sales strategies for key accounts. Duties include tasks such as SKU additions, image gathering, and uploading current VCNY Home products for sale on the website.

We welcome candidates from the Home, Fashion, Apparel, and/or Accessories industry and recent college graduates.

Benefits

We offer a business casual work environment, free on-site gym, complimentary shuttle service from Secaucus train station, and work from home on Friday! Additional benefits include Health, Vision, Dental Benefits, Flex spending, Transit, 401(k) plan, flexible working hours, and a safe work environment.

Responsibilities

• Assist in selecting and building product offerings in Excel to load into customer sites/portals.
• Enter data on specific templates to submit to retail sites for approval.
• Work with the Marketing department to deliver product images for all items in submission templates and forward them to retailers as per individual requirements.
• Submit pricing, control all completed templates to ensure all items are priced correctly to prevent order processing delays.
• Collaborate with customer service and customers to troubleshoot and resolve customer inquiries or concerns.
• Periodically review customer websites to ensure product presentation conforms to VCNY Home E-Commerce guidelines.
• Perform ongoing maintenance for specific retailers to correct any inaccuracies appearing in product descriptions, specifications, images, etc.

Requirements

• Bachelor’s Degree
• 3+ years of E-Commerce experience, or a desire to learn E-Commerce
• Knowledge of using customer portals
• Experience with Walmart marketplace, Target and Wayfair a plus
• Clear written and verbal communication skills
• Proficient in Microsoft Office and strong proficiency in Excel
• Strong mindfulness with an emphasis on accuracy
• Ability to provide excellent customer service for both internal and external contacts
• Work well in a team environment and across multiple departments

We are an equal opportunity employer and welcome all qualified candidates to apply for this position regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

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