eCommerce Account Manager

Pinnacle Executive Search Co.; New York (NY); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Pinnacle Search is partnering with an established home furnishings manufacturer to fill an eCommerce Account Manager role in the New York area. You will own relationships with major online retail accounts, manage onboarding, and coordinate with internal teams to ensure data accuracy, pricing, and content across platforms.

Strong analytical skills and advanced Excel are essential, along with experience with ERP/CRM systems and retailer portals.

Formación

• Experience with a home furnishings manufacturer.
• Experience managing or supporting ecommerce or major retail accounts.
• Proficient in Excel and retailer portals.
• Onsite work in the New York Metro area.
• EDI knowledge and onboarding experience.

Responsabilidades

• Own day-to-day relationships for major online retail accounts like Wayfair and Amazon.
• Be main contact for account questions, order issues and retailer requirements.
• Lead new account setup, onboarding, and item data.
• Track performance across sales, orders, inventory and product data.
• Build regular performance reports with findings and next steps.
• Coordinate with internal teams on order processing, inventory, fulfillment, and returns.
• Manage product listings, pricing, images, specs, and retailer requirements.
• Monitor scorecards, deductions and chargebacks.
• Support promotions, assortment reviews and launches.

Conocimientos

Account management

Analytical skills

Advanced Excel

Communication

Detail-oriented

EDI knowledge

Retailer onboarding

Herramientas

ERP systems

CRM systems

Descripción del empleo

eCommerce Account Manager – Home Furnishings

Pinnacle Search is partnering with an established home furnishings manufacturer to find an eCommerce Account Manager. This is a hands-on role for someone who knows how major online retailers operate and can turn account data into clear, actionable recommendations for senior leadership.

What You’ll Do

• Own day-to-day relationships and activity for a portfolio of major online retail accounts (such as Wayfair and Amazon)
• Act as the main point of contact for account questions, order issues, and retailer requirements
• Lead new account setup and onboarding, including EDI connections, testing, order flow, and item data
• Track performance across sales, orders, inventory, and product data to spot trends, risks, and growth opportunities
• Build regular performance reports with findings and recommended next steps for leadership
• Partner with internal teams on order processing, inventory, fulfillment, shipping, returns, and claims
• Manage product listings and content, including pricing, images, specs, and retailer-specific requirements
• Monitor scorecards, compliance, deductions, and chargebacks
• Support promotions, assortment reviews, and product launches

What You Bring

• Required: Experience with a home furnishings manufacturer
• Experience managing or supporting eCommerce or major retail accounts; Wayfair and Amazon experience is a strong plus
• Working knowledge of EDI and retailer onboarding
• Strong analytical skills and advanced Excel; experience with retailer portals and ERP, order management, or CRM systems
• Clear communicator who works well with customers and internal teams
• Organized, detail-oriented, and comfortable owning issues through to resolution
• Able to work onsite in the New York Metro area

What Success Looks Like

Reliable account communication, accurate setup in retailer systems, and reporting that helps leadership understand performance and act on growth opportunities.