E-Bike Service Advisor & Customer Guide

Seacoast E-Bikes; Newington (NH); On-site; USD 40,000 - 50,000; Full time

Job summary

Seacoast E-Bikes in Newington, NH, is seeking a full-time E-bike Service Writer/Advisor to provide exceptional customer service. In this role, you will assist clients with service inquiries, manage scheduling, and advise on necessary repairs for their e-bikes.

The ideal candidate should have experience in customer service, a basic understanding of e-bike maintenance, and be able to work collaboratively. This position allows you to be part of a passionate team promoting biking culture and e-bike accessibility.

Qualifications

• Experience in customer service and communicating with clients effectively.
• Basic knowledge of e-bike maintenance and repair processes.
• Proficiency with scheduling tools and organized record-keeping.

Responsibilities

• Assist customers with e-bike service inquiries and scheduling.
• Prepare work orders and communicate with technicians.
• Maintain organized service records and manage inventory.

Skills

Customer service experience

Communication skills

E-bike maintenance knowledge

Problem-solving skills

Teamwork

Job description

Seacoast E-Bikes in Newington, NH, is seeking a full-time E-bike Service Writer/Advisor to provide exceptional customer service. In this role, you will assist clients with service inquiries, manage scheduling, and advise on necessary repairs for their e-bikes.

The ideal candidate should have experience in customer service, a basic understanding of e-bike maintenance, and be able to work collaboratively. This position allows you to be part of a passionate team promoting biking culture and e-bike accessibility.