E-bike Service Writer/Advisor

Seacoast E-Bikes; Newington (NH); On-site; USD 40,000 - 50,000; Full time

Job summary

Seacoast E-Bikes in Newington, NH, is seeking a full-time E-bike Service Writer/Advisor to provide exceptional customer service. In this role, you will assist clients with service inquiries, manage scheduling, and advise on necessary repairs for their e-bikes.

The ideal candidate should have experience in customer service, a basic understanding of e-bike maintenance, and be able to work collaboratively. This position allows you to be part of a passionate team promoting biking culture and e-bike accessibility.

Qualifications

• Experience in customer service and communicating with clients effectively.
• Basic knowledge of e-bike maintenance and repair processes.
• Proficiency with scheduling tools and organized record-keeping.

Responsibilities

• Assist customers with e-bike service inquiries and scheduling.
• Prepare work orders and communicate with technicians.
• Maintain organized service records and manage inventory.

Skills

Customer service experience

Communication skills

E-bike maintenance knowledge

Problem-solving skills

Teamwork

Job description

Seacoast E-Bikes is a dedicated e‑bike shop located in Newington, NH, committed to promoting the e‑bike culture and advocating for safer biking in New England. Established in 2020, our shop features a handpicked selection of high‑quality e‑bike brands and products that meet our strict standards. We pride ourselves on having a knowledgeable and customer‑focused team ready to assist with all e‑bike‑related needs. Our mission is to make e‑bikes accessible and enjoyable for everyone in our community.

Role Description

We are seeking a full‑time E‑bike Service Writer/Advisor to join our team on‑site at our Newington, NH location. In this role, you will provide exceptional customer service by assisting clients with e‑bike service inquiries and ensuring a seamless service experience. Daily tasks include scheduling service appointments, preparing work orders, communicating with technicians, and advising customers on necessary repairs and maintenance for their e‑bikes. You will also assist with inventory management, maintain organized service records, and offer product recommendations as needed.

Qualifications

• Experience in customer service, communication, and providing consultative assistance to clients
• Basic knowledge of e‑bike maintenance, repair processes, and parts (training can be provided)
• Proficiency with scheduling tools, record‑keeping systems, and organization skills
• Ability to work collaboratively in a team‑oriented environment, as well as independently
• A passion for biking, especially e‑bikes, and enthusiasm for promoting their benefits to customers
• Problem‑solving skills, attention to detail, and the ability to learn quickly
• Experience working in a retail or service‑oriented environment is a plus
• Familiarity with New England biking culture is an advantage