E-Banking Specialist

Encore Bank; Little Rock (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Life Insurance

Employee Stock Program

401K

Job summary

Encore Bank in Little Rock, Arkansas is searching for a dedicated individual to support daily operations of our digital banking products including ACH and mobile banking. The ideal candidate will work closely with our eBanking team to ensure efficient service and customer satisfaction.

With responsibilities encompassing operational support, ACH file processing, and maintaining banking profiles, we seek someone with strong organizational and communication skills. A passion for digital banking and customer service is essential, as well as a commitment to compliance and continuous learning.

Qualifications

• 2-4 years of work experience in a business or professional environment.
• At least one year experience as a team lead, supervisor or manager of other resources.
• At least one year of digital banking related work experience.

Responsibilities

• Provide operational support to Retail branches, internal departments, and external customers.
• Review and process ACH files submitted via digital banking channels.
• Assist the eBanking Team with all digital banking platforms.

Skills

Excellent verbal and written communication skills

Good organizational and customer service skills

Proficient in Microsoft Office Suite

Strong knowledge of financial products and services

Ability to work independently

Strong working knowledge with online and mobile banking solutions

Education

High School Diploma or GED

Bachelor’s degree in Business

Tools

Microsoft Office

Job description

Job Summary

Works with eBanking Team to assist with daily operations of digital banking products and ACH, including online and mobile banking and ACH file review/transmission. Works with digital banking related third party vendors to ensure our digital banking platform is operating efficiently. Provides prompt, professional, and courteous operational support as needed.

Primary Responsibilities

• Provides prompt, professional, and courteous operational support to Retail branches, internal departments, and external customers by answering questions, researching information, and providing solutions associated with all digital banking products and services.
• Reviews all periodic system updates for the digital banking platform.
• Maintains customer, user, and login profiles on the digital banking platform, including but not limited to customer and user cleanup.
• Completes enrollment for Small Business customers and users.
• Communicates with clients via the digital bank secure messaging system.
• Reviews and processes ACH Files submitted via digital banking channels.
• Stays current on policies, procedures, and compliance.
• Assists eBanking Team with all digital banking platforms, including development, implementation, and system upgrades.
• Maintains current knowledge of internal risk controls and loss prevention, reporting suspicious or unusual customer activity per Bank policy.
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.
• Is proficient with NACHA Operating Rules, including but not limited to ACH Returns, ACH File Specs, Reg E & UCC.
• Participates in job specific training and other various Bank training programs, as necessary.
• Performs other duties as assigned.

Supervisory Responsibilities

None

Qualifications

• High School Diploma or GED is required; Bachelor’s degree in Business preferred.
• 2-4 years of work experience in a business or professional environment.
• At least one year experience as a team lead, supervisor or manager of other resources.
• At least one year of digital banking related work experience.
• At least one year of Treasury Management related work experience.
• At least one year of banking or financial institution work experience.
• Proficient using online and mobile banking solutions.
• Ability to work independently with little supervision.
• Strong working knowledge with Microsoft Office computer software (Outlook, Excel and Word).
• Strong knowledge of financial products and services.
• Good organizational and customer service skills.
• Excellent verbal and written communication skills to communicate professionally.
• Ability to work successfully in a high stress environment.

Computer and Office Equipment Skills

Microsoft Office Suite including Word, Excel, and PowerPoint.

Physical Requirements

While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this position include close vision, and the ability to adjust focus.

Mental Requirements

The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

Equal Opportunity Employer

Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.

Offered Benefits

• Medical
• Dental
• Vision
• Employer Paid Life Insurance
• Supplemental Life Insurance
• Employee Stock Program
• 401K