Digital Specialist I

Greenfield Savings Bank; Greenfield (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Greenfield Savings Bank in Greenfield, MA is seeking a Digital Specialist I to perform a variety of detail oriented daily activities while supporting the bank’s mission in a close, team-based environment. This onsite role starts in Greenfield with a hybrid schedule after training.

You will handle ACH processing, fraud monitoring, customer inquiries, and risk management using Cleartouch, CRM, and related systems.

Qualifications

• 3-5 years Teller/Customer Service experience
• Experience using Microsoft Word/Excel/Outlook
• Basic accounting knowledge
• Accredited ACH Professional (AAP) Certification preferred
• Experience with Fiserv applications preferred

Responsibilities

• Process all ACH Rejects and Returns through core system
• Process Death Notifications from Government entities and branch staff
• Research and process Government Reclamations
• Process ACH Pre-Notes
• Balance the ACH Settlement General Ledger daily
• Assist with processing of fraud-related Debit/ATM card claims and related disputes
• ATM and Mobile Deposit review and exception reporting
• Research and resolve ACH error resolution claims including returns and customer communication
• Provide support for Debit and ATM card questions across Digital channels
• Act as backup SME for various Digital functions
• Assist with customer and account maintenance
• Initiate and complete workflows in CRM and eSign programs
• Perform backup for Deposit Operations staff
• Handle other duties as assigned by supervisors

Skills

Customer transactions

System navigation

Operational risk awareness

Fraud detection

Policy adherence

Customer experience

Workplace positivity

Written procedures

Professional communication

Tools

Microsoft Word/Excel/Outlook

Fiserv applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Digital Specialist I

Regular Full-Time Office & Clerical Wo Greenfield, MA, US

6 days ago Requisition ID: 1703

Salary Range: $21.50 To $28.00 Hourly

Location:Onsite to start (Greenfield) with hybrid schedule after initial training period

JOB SUMMARY:

Completes a variety of detail oriented and auditable daily activities while supporting the bank’s mission statement in a close, team-based environment.

Core Competencies:

• Perform basic customer transactions and inquiries through Cleartouch, CRM, and other systems utilized
• Perform basic navigation of all systems utilized
• Basic understanding of operational risk and adherence to risk mitigation processes
• Basic understanding of fraud detection and prevention strategies
• Understand and adhere to all GSB policies
• Provide exceptional customer experience to both internal and external customers
• Contribute to a positive workplace atmosphere
• Perform basic written procedural updates
• Professional communication with customers, both internal and external, via all channels (Face to face, Phone, Teams, CRM, and email)

DUTIES (ESSENTIAL FUNCTIONS):

• Process all ACH Rejects and Returns through core system
• Process Death Notifications received from Government entities and branch staff
• Research and process Government Reclamations
• Process ACH Pre-Notes
• Balance the ACH Settlement General Ledger on a daily basis
• Assist the Card Fraud and Claims Analyst with the processing of fraudulent Debit and ATM Card transaction claims (Reg E) as well as Non-Reg E dispute claims and chargebacks. Claim Processing to include document review, research and investigation, as well as the processing of timely credit and debit transactions related to the claim, and the mailing of customer communications
• ATM Deposit review including approving or rejecting exceptions and reporting suspicious activity
• Mobile Deposit review including approving or rejecting exceptions and reporting suspicious activity
• Research and Process ACH error resolution claims including claim investigation, returns using the proper return code, timely credit, and customer communication
• Provide support for questions related to Debit and ATM cards and other Digital & Payment Channels including Online and Mobile Banking, Bill Payment, External Transfer and Person-to-Person payments
• Act as backup subject matter expert for other various Digital functions
• Assist with customer and account maintenance
• Initiate, follow, and complete workflows within CRM and eSign programs
• Perform backup for various staff within Deposit Operations
• Perform other similar duties as requested by the Digital & Payments Supervisor, Deposit Operations Manager, or Operations Officer

Physical Demands of Position:

Ability to operate in a situation requiring the attainment of set limits, accuracies, tolerances, and standards. Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Ability to keyboard for extended periods. Minor lifting is required of objects up to 30 pounds. Ability to tolerate moderate levels of noise in a traditional office setting.

JOB SKILLS/QUALIFICATIONS/REQUIREMENTS:

• Accuracy and attention to detail
• 3-5 years of Teller/Customer Service experience
• Experience using Microsoft Word/Excel/Outlook
• Basic accounting knowledge
• Accredited ACH Professional (AAP) Certification preferred
• Experience with Fiserv applications preferred
• Relevant GSBU or external training courses on covered topics
• Ability to identify and mitigate operational risk

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.

Pay is based on related experience, expertise, market data, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.