Dynamics Contact Center Architect: AI-Driven Platform Leader

KAIZEN TECHNOLOGIES INC; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

KAIZEN TECHNOLOGIES INC is seeking a Senior Dynamics Contact Center Architect in Atlanta, GA. This senior, hands-on role involves overseeing a digital contact center platform, leveraging AI and automation to improve customer experiences. Candidates should have over 5 years of experience with Microsoft Dynamics 365 and proven delivery metrics in digital channels. Responsibilities include leading the strategy for AI, Copilot, and integration, ensuring effective outcomes across communication channels.

Qualifications

• Must have 5+ years designing or leading digital contact center solutions.
• Experience with MS Dynamics 365 chat, messaging, and email channel platform required.
• Demonstrated delivery against AHT, containment, CSAT metrics.

Responsibilities

• Own Digital Contact Center Outcomes end to end.
• Lead AI, Copilot, and Automation Strategy.
• Serve as a trusted onsite advisor to clients.

Skills

Designing digital contact center solutions

Owning MS Dynamics 365 platform

Implementing conversational AI

Digital deflection strategies

Using Microsoft Power Platform

Tools

Microsoft Dynamics 365

Power Automate

Power Apps

Power BI

Job description

KAIZEN TECHNOLOGIES INC is seeking a Senior Dynamics Contact Center Architect in Atlanta, GA. This senior, hands-on role involves overseeing a digital contact center platform, leveraging AI and automation to improve customer experiences. Candidates should have over 5 years of experience with Microsoft Dynamics 365 and proven delivery metrics in digital channels. Responsibilities include leading the strategy for AI, Copilot, and integration, ensuring effective outcomes across communication channels.