Dynamics 365 Support Specialist — Remote

OmegaFi; Columbus (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer paid disability

Employer-paid Life and AD&D insurance

401(k) match up to 4%

Flexible paid time off

Sick days

Holidays

Parental leave

Job summary

Togetherwork is seeking a Support Consultant to provide technical support for our Dynamics 365-based platform. You will serve as the primary contact for customers and collaborate with internal teams to diagnose and resolve issues in a remote US-based setting.

The role emphasizes strong communication, problem solving, and timely ticket handling, with opportunities to lead calls and document resolutions. The position includes medical/dental/vision, disability, life insurance, 401(k) with company

Qualifications

• 1+ years of experience supporting SaaS applications, Microsoft Dynamics 365 or Sales Force experience (preferred).
• 3+ years of experience in a technical support role.
• Experience using AI tools in a service delivery highly preferred.
• Strong problem solving, troubleshooting, and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support and troubleshooting for Togetherwork's platform for Microsoft Dynamics 365-based software and related applications.
• Serve as the primary point of contact for customer support requests.
• Communicate and collaborate effectively with clients and internal teams to identify, analyze and resolve issues.
• Deliver excellent customer service while documenting issues and resolutions.
• Troubleshooting customer issues related to Dynamics 365 and integrated partner applications.
• Responding to support tickets and emails in a timely manner.
• Diagnosing software defects and configuration issues.
• Creating detailed documentation and escalating complex issues when necessary.
• Collaborate with internal and external
• Assisting customers with system configuration and best practices.
• Lead calls with customers to review and document issues.

Skills

SaaS support

Dynamics 365

Salesforce

Technical support

AI tools

Problem solving

Communication

Multi-tasking

Zendesk

Customer service

Tools

Zendesk

Job description

Togetherwork is seeking a Support Consultant to provide technical support for our Dynamics 365-based platform. You will serve as the primary contact for customers and collaborate with internal teams to diagnose and resolve issues in a remote US-based setting.

The role emphasizes strong communication, problem solving, and timely ticket handling, with opportunities to lead calls and document resolutions. The position includes medical/dental/vision, disability, life insurance, 401(k) with company