Dynamics 365 Solutions Architect — Senior Tech Consultant

AB Volvo; Greensboro (NC); On-site; USD 141,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Generous paid time off

Retirement plan

Volvo Group University

Work-life programs

Job summary

Volvo Group North America, LLC seeks a Senior Technology Consultant to design and implement a Common Case Management Platform, leveraging Dynamics 365 CRM, SQL, and Dataverse. You will guide analytics, architecture, and development, collaborating across internal teams and external partners in a fast-paced, Agile environment.

You will also ensure robust technical guidance, deliverables tracking, and adherence to best practices, enabling scalable, secure solutions within Volvo Group Digital

Qualifications

• Bachelor’s degree in CS or related field with 7 years’ Dynamics 365 CE experience.
• Experience implementing, configuring and developing Dynamics 365 Customer Engagement (Online).
• 7 years of object-oriented programming in C#
• 5 years of Waterfall, DevOps, and Agile methodologies
• 5 years applying CRM processes to complex projects
• 3 years using Visual Studio
• 3 years using at least two CRM modules (Sales, Customer Service, Field Service, or Marketing)
• 3 years working with SQL and relational DBMS including Microsoft Dataverse on Azure
• 2 years developing with Cloud Azure and Power Platforms native components

Responsibilities

• Support design and implementation of a new Common Case Management Platform for the Volvo Group.
• Promote an agile mindset and ways of working across internal and external teams.
• Gather, assimilate, and analyze data to surface solutions.
• Conduct technical analysis and create specification documents.
• Develop technical architecture, strategy, and guideline documents.
• Track development progress and project deliverables.
• Provide technical and design/implementation guidance for Dynamics 365 CRM and related DBMS.
• Configure and develop solutions using Dynamics 365 Customer Engagement.

Skills

C#

Dynamics 365

SQL

Visual Studio

Azure

Power Platform

CRM processes

Agile

DevOps

Education

Bachelor's degree in computer science or related field

Tools

Visual Studio

Microsoft Dataverse

SQL

Job description

Volvo Group North America, LLC seeks a Senior Technology Consultant to design and implement a Common Case Management Platform, leveraging Dynamics 365 CRM, SQL, and Dataverse. You will guide analytics, architecture, and development, collaborating across internal teams and external partners in a fast-paced, Agile environment.

You will also ensure robust technical guidance, deliverables tracking, and adherence to best practices, enabling scalable, secure solutions within Volvo Group Digital