Dynamics 365 Finance & SCM Admin | Process Optimizer

Software Mind Americas; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Software Mind Americas is seeking an experienced Microsoft Dynamics 365 ERP Administrator & Support Specialist in the United States. You will manage user security, configurations, and operate across Finance and SCM modules, coordinating system updates and supporting daily business workflows.

You will troubleshoot incidents, optimize processes, and document SOPs while leveraging Power Platform integrations. A light customization component is optional but beneficial.

Qualifications

• 3+ years of hands-on system administration experience with Microsoft Dynamics 365 Finance and SCM.
• Proficiency with Lifecycle Services (LCS) and SoD configuration.
• Solid understanding of core financial concepts and supply chain/workflows.
• Strong analytical troubleshooting and communication skills.
• Ability to bridge technical and business users.

Responsibilities

• Environment Management: Manage user accounts, role-based security settings, permissions, and tenant configurations within Microsoft Entra ID (formerly Azure Active Directory) and Lifecycle Services (LCS).
• Updates & Releases: Coordinate, test, and deploy Microsoft continuous delivery release updates and quality updates.
• Monitoring: Monitor batch jobs, Data Management Framework (DMF) exports/imports, and core system workflows to ensure data integrity.
• Functional Support: Serve as the primary point of contact for resolving day-to-day functional and technical support tickets across core Finance and SCM modules.
• Finance & SCM Integrations: Monitor and support integrations between D365, the Power Platform (Power Automate, Power BI), and third-party or ISV applications.
• Process Optimization: Partner with finance and supply chain stakeholders to identify opportunities for automation and system enhancements.
• Documentation: Build and maintain SOPs, system configuration documentation, and technical change logs.
• Training: Deliver end-user onboarding, training guides, and refresher sessions for new features or process changes.
• Light Technical Customization: Perform light, in-app form and field adjustments using standard D365 personalization tools.

Skills

System administration

Troubleshooting

Communication

Tools

Lifecycle Services (LCS)

Excel Add-in tools

Data Management Framework (DMF)

Security framework / SoD configuration

Job description

Software Mind Americas is seeking an experienced Microsoft Dynamics 365 ERP Administrator & Support Specialist in the United States. You will manage user security, configurations, and operate across Finance and SCM modules, coordinating system updates and supporting daily business workflows.

You will troubleshoot incidents, optimize processes, and document SOPs while leveraging Power Platform integrations. A light customization component is optional but beneficial.