Dynamics 365 F&O Admin & Support Specialist

Smithsonian Institution; Washington (District of Columbia); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health insurance

403b retirement plan

Transit benefits

Smithsonian store discounts

Job summary

The Smithsonian Institution seeks a Dynamics 365 Finance & Operations Administrator / Support Analyst to manage day-to-day administration, configuration, testing, and documentation of the Dynamics 365 environment in Washington, DC. You will support Finance, SCM, Commerce, Warehouse, and Order Management while ensuring system integrity and security.

The role requires 3+ years in D365 administration, strong analytical skills, and ability to collaborate with users, consultants, vendors, and

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field with 5–7 years experience preferred.
• Three or more years of experience administering or configuring Microsoft Dynamics 365 Finance & Operations/SCM/Commerce.
• Strong knowledge of D365 and related business processes; experience in enterprise environments.

Responsibilities

• Administrates and supports Microsoft Dynamics 365 Finance & SCM platforms with configurations and governance.
• Primary support resource for Dynamics 365 users; manage service requests and document resolutions.
• Administers D365 security, roles, permissions, and access controls
• Support Dynamics 365 Commerce, POS, inventory, warehouse, and order management processes
• Maintain Power Platform integrations; assist testing and enhancements
• Contribute to governance, testing, deployment validation, and stakeholder communication
• Collaborate with business users, consultants, and vendors to optimize processes
• Develop and maintain user training and operational documentation

Skills

D365 Administration

Security management

Issue resolution

Power Platform

Business process

Stakeholder collaboration

Education

Bachelor's degree in CS/IT

Tools

Lifecycle Services (LCS)

Azure DevOps

Power BI

Power Apps

Power Automate

Job description

The Smithsonian Institution seeks a Dynamics 365 Finance & Operations Administrator / Support Analyst to manage day-to-day administration, configuration, testing, and documentation of the Dynamics 365 environment in Washington, DC. You will support Finance, SCM, Commerce, Warehouse, and Order Management while ensuring system integrity and security.

The role requires 3+ years in D365 administration, strong analytical skills, and ability to collaborate with users, consultants, vendors, and