Dynamics 365 Finance & Operations Technician Lead

Paycom; Fort Worth (TX); On-site; USD 130,000 - 190,000; Full time

Job summary

Shoppa’s Material Handling is seeking a Dynamics 365 Finance & Operations Technical Lead to own and maintain the D365 F&O system, troubleshoot issues, and build new functionality in X++. You will work with an implementation partner and ISV vendors, ensuring secure, scalable operations across environments.

You will manage security, batch jobs, and data integrations while coordinating with vendors and internal stakeholders to sustain upgrade readiness and governance.

Qualifications

• 5+ years hands-on D365 F&O technical experience, including production X++ development.
• Strong command of the F&O extension model, data entities, and the application object tree.
• Experience with LCS/PPAC environment management, deployable packages, and service updates.
• SQL Server proficiency for troubleshooting and data analysis.
• Experience building or supporting REST/OData integrations.

Responsibilities

• Administration and operations of F&O environments (sandbox, UAT, production) through Lifecycle Services/Power Platform admin center.
• Own security: role, duty, and privilege design, user provisioning, segregation-of-duties reviews.
• Monitor batch jobs, workflows, alerts, and performance; provide tier-2/3 support to users.
• Design, build, and maintain X++ extensions and related components; develop SSRS reports and data entities.
• Manage source control, builds, and release pipelines in Azure DevOps; test customizations against service updates.
• Support and extend integrations via OData, custom services, DMP, and Azure services; liaison with external platforms.

Skills

D365 F&O

X++ development

SQL Server

REST/OData integrations

Azure DevOps

LCS/PPAC

Data entities

Tools

Azure DevOps

Job description

Dynamics 365 Finance & Operations Technical LeadFamily owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.About the roleShoppas is implementing Microsoft Dynamics 365 Finance & Operations as its core ERP. We're looking for a hands-on technical owner who can keep the system healthy, troubleshoot issues, and build new functionality in X++. You'll be the internal authority on F&O, working alongside our implementation partner, third-party ISV solution providers, and integrated platforms such as Stack (field service management).ResponsibilitiesAdministration and operationsManage F&O environments (sandbox, UAT, production) through Lifecycle Services / Power Platform admin center, including deployments, database refreshes, and Microsoft's One Version service updates.Own security: role, duty, and privilege design, user provisioning, segregation-of-duties reviews, and audit support.Monitor and maintain batch jobs, workflows, alerts, number sequences, and system performance.Serve as tier-2/3 support for business users: diagnose errors, trace data issues, and work with Microsoft support and vendors to resolve them.DevelopmentDesign, build, and maintain customizations using X++ extensions (chain of command, event handlers, table and form extensions), with no overlayering.Build and maintain SSRS reports, data entities, and Electronic Reporting configurations.Manage source control, builds, and release pipelines in Azure DevOps.Test and regression-check customizations against each Microsoft service update.IntegrationSupport and extend integrations using OData, custom services, the Data Management Framework, Business Events, and Azure services (Logic Apps, Service Bus, Functions).Act as technical liaison for external platforms integrating with F&O, including Stack. This covers exposing data entities, managing app registrations and service accounts, and resolving integration errors.Coordinate with ISV vendors whose extensions run in our environment, and evaluate how their updates affect our customizations and integrations.GovernanceMaintain documentation for customizations, integrations, and security design.Push back on customization where standard functionality or configuration will do, and evaluate change requests against their upgrade cost.Requirements5+ years of hands-on D365 F&O (or AX 2012) technical experience, including production X++ development.Strong command of the F&O extension model, data entities, and the application object tree.Experience with LCS/PPAC environment management, deployable packages, and service updates.SQL Server proficiency for troubleshooting and data analysis.Experience building or supporting REST/OData integrations.Ability to explain technical issues to finance, parts, and service users without jargon.PreferredExperience in equipment dealership, distribution, or service-heavy industries (rental, parts, field service).Azure integration services and Power Platform (Power Automate, Dataverse, dual-write).Microsoft certifications: MB-500 (F&O Developer), MB-300 (Core Finance & Operations).Experience supporting ISV solutions in a multi-vendor F&O environment.PHYSICAL DEMANDS AND WORKING CONDITIONS:The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.Physical Demands:Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 25 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employeesShoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”