Dynamics 365 Customer Engagement

Accenture; Cleveland (OH); On-site; USD 83,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Job summary

Accenture is seeking an experienced Dynamics 365 Customer Engagement Engineer to help clients optimize performance and scale critical apps. This role focuses on performance engineering, benchmarking, and troubleshooting within D365 CE, Dataverse, and Power Platform, collaborating with enterprise customers to deliver measurable improvements.

Based in the Cleveland area, Accenture Flex opportunities accompany a comprehensive benefits package, professional learning resources, and a local onsite

Qualifications

• 5+ years designing and delivering performance and scalability assessments for Dynamics 365 CE and Dataverse.
• High School or GED diploma.
• Strong communication and consulting skills with stakeholder engagement.

Responsibilities

• Serve as trusted advisor on D365 CE, Dataverse and Power Platform performance best practices.
• Analyze telemetry, logs, and performance data to identify bottlenecks and optimization opportunities.
• Design and execute scalability, load, and benchmark testing to validate performance.
• Create remediation plans aligned with customer objectives and delivery milestones.

Skills

D365 CE

Dataverse

Power Platform

Performance testing

Troubleshooting

Load testing

Education

High School or GED

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking an experienced Dynamics 365 Customer Engagement D365 CE Customer Engineer with a strong background in performance engineering troubleshooting and scalability testing In this role you will partner with enterprise customers to assess solution health analyze performance bottlenecks conduct benchmark and load testing and develop actionable remediation plans The successful candidate will combine expertise in D365 CE Dataverse and Power Platform with strong analytical and communication skills to help customers optimize performance and confidently scale their business critical applications

Key Responsibilities:

Serve as a trusted advisor on Dynamics 365 CE Dataverse and Power Platform performance engineering best practicesEngage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockersAnalyze platform telemetry diagnostic logs and performance data to identify bottlenecks root causes and optimization opportunitiesDesign and execute scalability load and benchmark testing to validate system performance against expected business workloadsTroubleshoot performance issues related to customizations plugins workflows Power Automate flows integrations security models and large data volumesIdentify risks to delivery success and proactively implement mitigation strategiesCreate prioritized remediation and optimization plans based on technical findings and customer business objectives

Basic Qualifications:

Minimum 5 years of experience designing and delivering performance and scalability assessments for Dynamics 365 CE and Dataverse including workload modeling automated test development load execution telemetry correlation root cause analysis and presentation of prioritized remediation recommendations.

Minimum High School/ GED Diploma

Preferred Qualification

Effective communication skills to identify engage and interact with key stakeholders

Proficiency in delivering technical training

Consulting and customer facing role experience

Excellent problem solving and troubleshooting skills

Ability to work collaboratively in a team environment

Deep technical acumen combined with a curiosity to continue learning Excitement for modern engineering tools and practices

Compensation at Accenture varies depending on a wide array of factors, which may include but is not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/09/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Range

California $60 to $70

Cleveland $60 to $70

Colorado $60 to $70

District of Columbia $60 to $70

Illinois $60 to $70

Maine $60 to $70

Maryland $60 to $70

Massachusetts $60 to $70

Minnesota $60 to $70

New York $60 to $70

New Jersey $60 to $70

Virginia $60 to $70

Washington $60 to $70

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not