Dynamics 365 Customer Engagement

Accenture; Seattle (WA); On-site; USD 83,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Accenture Flex currently seeks an experienced Dynamics 365 Customer Engagement (D365 CE) Customer Engineer with a strong performance engineering background. You will partner with enterprise clients to assess health, analyze bottlenecks, and design remediation plans to scale business-critical apps.

You will combine Dataverse and Power Platform expertise with excellent communication to drive outcomes. The role is onsite in the local metro area, leveraging Accenture’s learning resources and

Qualifications

• Minimum 5 years of experience designing and delivering performance and scalability assessments for Dynamics 365 CE and Dataverse.
• Up to date product knowledge in Dynamics 365 Customer Engagement modules.
• Knowledge of Dynamics 365 Sales, Customer Service and Field Service.
• Experience with Dataverse, Power Apps, Power Automate and Power Platform admin center.
• Strong environment health assessment skills and remediation recommendations.
• Hands-on development and data integration across Dynamics 365 CE including scripting and plugins.

Responsibilities

• Serve as a trusted advisor on Dynamics 365 CE performance engineering best practices.
• Analyze telemetry, logs and data to identify bottlenecks and optimization opportunities.
• Design and execute scalability, load and benchmark testing.
• Troubleshoot performance issues related to customizations and integrations.
• Create remediation plans aligned with customer objectives.

Skills

Performance engineering

Load testing

Troubleshooting

Communication skills

Customer engagement

Education

High School Diploma or GED

Tools

Dataverse

Power Platform

JavaScript/TypeScript

C#

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking an experienced Dynamics 365 Customer Engagement D365 CE Customer Engineer with a strong background in performance engineering troubleshooting and scalability testing. In this role you will partner with enterprise customers to assess solution health, analyze performance bottlenecks, conduct benchmark and load testing, and develop actionable remediation plans. The successful candidate will combine expertise in D365 CE Dataverse and Power Platform with strong analytical and communication skills to help customers optimize performance and confidently scale their business critical applications.

Key Responsibilities

• Serve as a trusted advisor on Dynamics 365 CE Dataverse and Power Platform performance engineering best practices
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
• Analyze platform telemetry, diagnostic logs and performance data to identify bottlenecks, root causes and optimization opportunities
• Design and execute scalability, load and benchmark testing to validate system performance against expected business workloads
• Troubleshoot performance issues related to customizations, plugins, workflows, Power Automate flows, integrations, security models and large data volumes
• Identify risks to delivery success and proactively implement mitigation strategies
• Create prioritized remediation and optimization plans based on technical findings and customer business objectives

Basic Qualifications

• Minimum 5 years of experience designing and delivering performance and scalability assessments for Dynamics 365 CE and Dataverse including workload modeling, automated test development, load execution, telemetry correlation, root cause analysis and presentation of prioritized remediation recommendations.
• Up to date product knowledge in Dynamics 365 Customer Engagement Modules
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
• Dataverse
• Power Apps
• Power Automate
• Power Platform admin center
• Brings a track record of reviewing solution designs and calling out practical improvements to scalability, performance and maintainability
• Skilled at environment health assessments and making recommendations to improve stability
• Strong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments, improving system responsiveness and reliability
• Hands on development and data integration across Dynamics 365 CE including client side scripting (TypeScript, JavaScript), server side logic, Dataverse plugins in C, and data integration tools
• Comfortable managing solution lifecycle across environments including solution packaging pipeline based deployments, version control and safe promotion from development to production
• Minimum High School/ GED Diploma

Preferred Qualification

• Effective communication skills to identify, engage and interact with key stakeholders
• Proficiency in delivering technical training
• Consulting and customer facing role experience
• Excellent problem solving and troubleshooting skills
• Ability to work collaboratively in a team environment
• Deep technical acumen combined with a curiosity to continue learning; excitement for modern engineering tools and practices

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/09/2026.

Role Location & Hourly Range

• California $60 to $70
• Cleveland $60 to $70
• Colorado $60 to $70
• District of Columbia $60 to $70
• Illinois $60 to $70
• Maine $60 to $70
• Maryland $60 to $70
• Massachusetts $60 to $70
• Minnesota $60 to $70
• New York $60 to $70
• New Jersey $60 to $70
• Virginia $60 to $70
• Washington $60 to $70

Requesting an Accommodation

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