Dynamics 365 CE & Power Platform Consultant (Remote US)

Enavate; Jackson (TN); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Flexible work arrangements

Professional development

Generous PTO

Team recognition

Job summary

Enavate is seeking a CE and Power Platform Functional Consultant for a role based in the United States. You will design, implement, and optimize Dynamics 365 Customer Engagement solutions across Sales, Field Service, Customer Service, and Insights—Journeys, leveraging the Power Platform and Copilot Agents where appropriate.

You will partner with delivery teams and clients to translate business needs into effective solutions, ensuring successful implementation and adoption, with travel up to 10%.

Qualifications

• Strong experience implementing Microsoft Dynamics 365 Sales and Field Service.
• Hands-on experience with Dynamics 365 Customer Insights - Journeys and Customer Service.
• Experience building solutions with Power Apps and Power Automate.
• Experience implementing Power Pages and/or Copilot Agents is a plus.
• Strong understanding of CRM processes, automation, and customer engagement solutions.
• Experience with data migration, integrations, and system configuration within the Dynamics ecosystem.
• Ability to work independently in a client-facing consulting role.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder engagement skills.
• Ability to work effectively with distributed teams and international colleagues.

Responsibilities

• Understand business needs and translate them into Dynamics 365 solutions.
• Guide best practices for Dynamics 365 CE and Power Platform.
• Support solution design and ensure alignment with client objectives.
• Implement and configure Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights - Journeys.
• Design and implement Power Platform solutions (Power Apps and Power Automate).
• Design and support integrations between Dynamics 365 and other systems.
• Participate in requirements gathering, configuration, testing, deployment, and post-go-live support.
• Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.
• Collaborate with solution Architects, developers, and PMs to deliver outcomes.
• Contribute to solution documentation and knowledge sharing.
• Support pre-sales activities such as solution discussions, demos, or proposals.

Skills

Dynamics 365 Sales

Dynamics 365 Field Service

Dynamics 365 Customer Insights

Power Apps

Power Automate

Power Pages

Copilot Agents

CRM processes

Data migration

Integrations

Stakeholder engagement

Communication skills

Distributed teams

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Tools

Copilot Agents

Job description

Enavate is seeking a CE and Power Platform Functional Consultant for a role based in the United States. You will design, implement, and optimize Dynamics 365 Customer Engagement solutions across Sales, Field Service, Customer Service, and Insights—Journeys, leveraging the Power Platform and Copilot Agents where appropriate.

You will partner with delivery teams and clients to translate business needs into effective solutions, ensuring successful implementation and adoption, with travel up to 10%.