Dynamics 365 CE Functional SME + Configuration

Kforce Inc; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

HSA

FSA

401(k) plan

Life & Disability insurance

Paid time off

Job summary

Kforce Inc in Dallas, TX is seeking a Dynamics 365 CE Functional SME + Configuration to design, configure, and enhance CRM workflows, data models, and forms across sales, service, marketing, and customer insights.

You will develop low-code/no-code solutions, gather requirements from business stakeholders, and own the functional roadmap while coordinating with technical teams for integrations and deployments. Strong problem-solving and communication skills are required.

Qualifications

• 7+ years of experience with CRM or enterprise business applications, preferably Microsoft Dynamics 365.
• Relevant Microsoft Dynamics or Power Platform certifications are preferred.
• Strong functional knowledge of CRM capabilities including sales, customer service, marketing, and customer data management.
• Experience with Microsoft Power Platform, including Power Automate and Dataverse.
• Experience with requirements gathering, business process mapping, functional configuration, and solution design.
• Experience supporting enterprise-scale CRM implementations, enhancements, and application support.

Responsibilities

• Design, configure, and enhance CRM workflows, data models, forms, business rules, views, and other platform features.
• Configure and support customer-facing capabilities across sales, service, marketing, customer insights, and related business functions.
• Develop low-code/no-code solutions and process automation using platform tools and workflow technologies.
• Partner with business stakeholders to gather requirements, evaluate processes, and translate business needs into scalable system solutions.
• Own the functional application roadmap and assess the impact of platform releases and enhancements.
• Collaborate with technical teams, developers, and external partners on integrations and custom solutions when needed.
• Establish and maintain configuration, governance, documentation, and platform best practices.
• Coordinate functional testing and User Acceptance Testing (UAT) to ensure solutions meet business requirements.
• Support ongoing application enhancements, troubleshooting, and continuous improvement initiatives.

Skills

CRM knowledge

Power Platform

UAT testing

Requirements gathering

Stakeholder management

Low-code/no-code

Tools

Power Automate

Dataverse

Dynamics 365

Job description

Responsibilities

Kforce has a client in Dallas, TX that is seeking a Dynamics 365 CE Functional SME + Configuration. Responsibilities:

• Design, configure, and enhance CRM workflows, data models, forms, business rules, views, and other platform features
• Configure and support customer-facing capabilities across sales, service, marketing, customer insights, and related business functions
• Develop low-code/no-code solutions and process automation using platform tools and workflow technologies
• Partner with business stakeholders to gather requirements, evaluate processes, and translate business needs into scalable system solutions
• Own the functional application roadmap and assess the impact of platform releases and enhancements
• Collaborate with technical teams, developers, and external partners on integrations and custom solutions when needed
• Establish and maintain configuration, governance, documentation, and platform best practices
• Coordinate functional testing and User Acceptance Testing (UAT) to ensure solutions meet business requirements
• Support ongoing application enhancements, troubleshooting, and continuous improvement initiatives

Requirements

• Relevant Microsoft Dynamics or Power Platform certifications are preferred
• 7+ years of experience with CRM or enterprise business applications, preferably Microsoft Dynamics 365
• Strong functional knowledge of CRM capabilities including sales, customer service, marketing, and customer data management
• Experience with Microsoft Power Platform, including Power Automate and Dataverse
• Experience with requirements gathering, business process mapping, functional configuration, and solution design
• Experience supporting enterprise-scale CRM implementations, enhancements, and application support
• Strong understanding of low-code/no-code configuration and automation best practices
• Experience with testing, UAT, documentation, and quality assurance
• Strong problem-solving, communication, and stakeholder management skills
• Ability to work independently and collaborate with business leaders, IT teams, developers, and external partners
• Ability to manage multiple priorities in a fast-paced environment
• Experience with project management, incident management, reporting, application support, or DevOps is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

• medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• life, disability & ADD insurance to eligible employees
• Salaried personnel receive paid time off.
• Hourly employees are not eligible for paid time off unless required by law.
• Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.