Dynamics 365 Functional Analyst

NEOSTEK, Inc.; Vienna (VA); Vor Ort; USD 95.000 - 130.000; Vollzeit

Benefits dieser Stelle

Commuter benefits

Disability insurance

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Zusammenfassung

NEOSTEK, Inc. is seeking a skilled D365 Functional Analyst to configure, test, and support Microsoft Dynamics 365 Customer Engagement on a federal contract. You will translate approved requirements into CRM configurations, create forms, views, rules, and dashboards, and validate work against acceptance criteria.

Experience with Power Platform is highly desirable. Role requires U.S. Citizenship and the ability to obtain a Public Trust.

Qualifikationen

• Experience performing functional analysis and testing of enterprise CRM or business applications.
• Ability to translate requirements into CRM configurations and test scenarios.
• Experience configuring Dynamics 365 CRM including entities/tables, forms, views, workflows, security roles, dashboards.
• Strong communication and collaboration skills across cross-functional teams.
• Familiarity with Power Platform technologies (Power Apps, Power Automate).

Aufgaben

• Analyze approved stories and requirements for clarity and fit with Dynamics 365 capabilities.
• Configure and support Dynamics 365 CRM including entities, forms, views, workflows, and dashboards.
• Translate business needs into CRM configurations and enhancement designs.
• Validate features against acceptance criteria through testing and defect retests.
• Develop functional documentation and end-user guidance materials.
• Collaborate with developers, architects, testers, and stakeholders to support implementations.
• Provide best-practices guidance on when to use configuration vs. custom development.
• Support related enterprise apps and technologies such as SharePoint.

Kenntnisse

Analytical thinking

Problem-solving

Communication skills

Independent work

Collaboration

Tools

Microsoft Dynamics 365

Power Platform

Power Apps

Power Automate

Dataverse

SharePoint

Jobbeschreibung

Benefits:

• Commuter benefits
• Disability insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position Title: D365 Functional Analyst

Location: Tysons Corner, VA

Clearance: Due to the nature of this government contract, U.S. Citizenship is required. Must be able to obtain a Public Trust.

NEOSTEK, Inc. is seeking a skilled Functional Analyst to configure, test, and support Dynamics 365 Customer Engagement solutions on a federal contract. The analyst translates approved requirements and user stories into working CRM configuration – entities/tables, forms, views, workflows, business rules, security roles, and dashboards – and validates that work against acceptance criteria. Experience with Microsoft Power Platform, CRM optimization, and enterprise application solutions is highly desirable. Experience with Microsoft Dynamics 365 is preferred; however, candidates with relevant experience supporting other enterprise CRM, business application, or comparable technology platforms are encouraged to apply.

Responsibilities:

• Analyze approved user stories and functional requirements for clarity, completeness, and fit with Microsoft Dynamics 365 capabilities, limitations, and technical solutions.
• Configure and support Microsoft Dynamics 365 CRM / Customer Engagement solutions, including entities and tables, forms, views, business rules, workflows, Power Automate flows, security roles, business units, dashboards, and related functionality.
• Translate approved business needs and requirements into CRM configurations, solution recommendations, and enhancement designs, working directly with the application and configuration rather than relying exclusively on developers for implementation.
• Validate completed user stories and system functionality against defined acceptance criteria through functional and system testing; identify, document, and retest defects.
• Evaluate existing CRM processes and recommend configuration or process changes that improve business operations, user experience, and system efficiency.
• Develop functional documentation, configuration notes, test scenarios, and end-user guidance materials.
• Collaborate with developers, architects, testers, business stakeholders, and other cross-functional teams to support implementations, integrations, troubleshooting, and production support.
• Provide functional expertise on Dynamics 365 CRM capabilities, constraints, and best practices, including configuration-first approaches and considerations for when custom development may be appropriate.
• Support related enterprise applications and technologies, including SharePoint, as needed.
• Other duties as assigned.

Requirements:

• Demonstrated experience performing functional analysis and functional testing of enterprise CRM or business application solutions, including validating functionality against written requirements and acceptance criteria.
• Hands-on experience configuring and supporting Microsoft Dynamics 365 CRM / Customer Engagement or a comparable enterprise CRM platform. Experience should include working with application configuration such as entities/tables, forms, views, business rules, workflows, security roles, dashboards, or comparable functionality.
• Experience analyzing approved functional requirements and user stories and translating them into functional solutions, configurations, enhancement recommendations, and test scenarios.
• Experience supporting application enhancements, testing, validation, troubleshooting, and/or production support activities.
• Experience developing functional documentation, configuration documentation, test cases, validation materials, and/or end-user guidance.
• Working knowledge of Microsoft Power Platform technologies, particularly Power Apps and Power Automate as used with Dynamics 365 or comparable business applications.
• Strong analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills, with the ability to work independently and effectively with developers, architects, testers, business stakeholders, and other technical and functional team members.

Preferred Qualifications:

• Hands-on experience supporting Microsoft Dynamics 365 Customer Engagement/CRM.
• Experience with Microsoft Dynamics 365 Customer Service, Sales, or related CE modules.
• Experience with other enterprise CRM platforms, such as Salesforce, ServiceNow, or earlier versions of Microsoft Dynamics CRM.
• Experience with Microsoft SharePoint or other Microsoft collaboration/content-management platforms.
• Experience supporting federal CRM modernization programs, multi-year federal contracts, or regulated-industry CRM implementations.
• Experience with enterprise integrations, data migration into Dataverse/Dynamics 365, or data governance initiatives.
• Microsoft Dynamics 365 or Power Platform certifications.
• Experience configuring or administering enterprise CRM or business applications in a production or implementation environment.

Mandatory Requirements:

• Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to sensitive information.
• Due to the nature of this government contract, U.S. Citizenship is required.
• Demonstrated experience performing functional analysis and functional testing of enterprise CRM or business application solutions, including validating functionality against written requirements and acceptance criteria.
• Experience supporting application enhancements, testing, validation, troubleshooting, and/or production support activities.
• Strong communication, analytical, and collaboration skills.

NEOSTEK, Inc. is an Equal Opportunity Employer (EOE): AA M/F/Vet/Disability