Dynamic Workforce Scheduler & Operations Coordinator

JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA INC; Miami (FL); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Medical and dental plans

Vacation and holiday pay

401(k) match

CEU opportunities

Job summary

Jewish Community Services of South Florida (JCS) in Miami, FL is seeking a Workforce Support Coordinator to manage staff scheduling and coverage across the contact center. This full-time role focuses on ensuring continuous service delivery via calls and texts while maintaining policy compliance.

The position requires a Bachelor’s degree, at least 2 years in a contact center or similar role, and bilingual English/Spanish proficiency.

Qualifications

• Bachelor’s degree required.
• Minimum of 2 years of experience in a contact center, workforce coordination, scheduling, or operations support role.
• Bilingual English/Spanish required.
• Experience in a crisis center, healthcare, or 24/7 operation strongly preferred.

Responsibilities

• Assist with intake calls by gathering required caller information and routing or referring.
• Enter intake and related service data into the client database accurately and timely.
• Create, maintain and update staff schedules to ensure adequate coverage across all shifts.
• Coordinate schedule adjustments for call volume fluctuations, absences, PTO/Sick days, training, events.
• Monitor active call and text volumes to ensure appropriate staffing levels.
• Provide workforce scheduling support as a backup to Supervisors and escalate concerns.
• Support onboarding by coordinating schedules for new hires and training cohorts.

Skills

Bilingual English/Spanish

Microsoft Office proficiency

Education

Bachelor's degree in Business Administration, Psychology, Social Work, or related Human Services field

Tools

Microsoft Excel

Microsoft Word

Job description

Jewish Community Services of South Florida (JCS) in Miami, FL is seeking a Workforce Support Coordinator to manage staff scheduling and coverage across the contact center. This full-time role focuses on ensuring continuous service delivery via calls and texts while maintaining policy compliance.

The position requires a Bachelor’s degree, at least 2 years in a contact center or similar role, and bilingual English/Spanish proficiency.