Dynamic Workers’ Comp Claims Assistant

Davies North America; Orlando (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

A 401(k) plan with employer matching

DTO/PTO and paid holidays

Life insurance and disability coverage

Job summary

Davies North America in Orlando, FL is seeking a detail‑oriented clerical assistant to support claims specialists in a Workers’ Compensation environment. You’ll handle correspondence, maintain diaries, and prepare documents to keep claims moving efficiently.

The role requires strong typing (40+ WPM), good communication, and proficient MS Word/Excel. One year of office experience and a Florida adjuster license are preferred, with comprehensive benefits and competitive compensation in the stated

Qualifications

• High School Diploma.
• Typing 40+ WPM.
• Minimum of one year of office experience.
• Active Adjuster license for Florida preferred.
• Medical terminology/medical office experience helpful.

Responsibilities

• Provide clerical assistance to claims specialists in a Workers’ Compensation claims environment.
• Identify and complete the daily tasks related to the handling of Workers’ Compensation claims independently and under the direction of a claims specialist:
• Handle correspondence, letters, mail etc. on behalf of the claims specialist.
• Document notes in system file and track with computerized system.
• Work diary as assigned; keep diary up to date.
• Copy, scan and organize documentation as necessary.
• Identify issues that will require the claims specialist’s attention.
• Process form letters and state forms.
• Handle No Record Legal Mail, Obtain necessary information to complete the Notice of Injury.
• Review paper files for proper content paying attention to legal aspects; submit to attorneys as directed.
• Maintain system diary and keep up to date on a daily basis.
• Document in the system all claim activity timely and effectively.
• Analyze work content to determine the most efficient means of completing and expediting the assignment.
• Show initiative by developing an understanding of the claims process, including the importance of separation of file documentation for legal purposes – defense attorney vs opposing (IW) attorney
• If applicable/licensed, maintain current knowledge of law and statute, maintain CEUs and license in current status.
• Perform miscellaneous administrative/support functions as designated by supervisor.
• Perform other duties as assigned.

Skills

Typing 40+ WPM

Communication skills

MS Word

MS Excel

Customer service

Organization

Team player

Attention to detail

Florida WC statutes knowledge

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Claims software

Job description

Davies North America in Orlando, FL is seeking a detail‑oriented clerical assistant to support claims specialists in a Workers’ Compensation environment. You’ll handle correspondence, maintain diaries, and prepare documents to keep claims moving efficiently.

The role requires strong typing (40+ WPM), good communication, and proficient MS Word/Excel. One year of office experience and a Florida adjuster license are preferred, with comprehensive benefits and competitive compensation in the stated