Dynamic Wireless Retail Sales Pro

Tcc-Wireless; Jacksonville (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Aflac Insurance

Development and growth opportunities

Job summary

TCC Wireless is a T-Mobile Premium Retailer hiring a Retail Sales Representative (RSLSREP) in Jacksonville. You will be the connection between the customer and the T-Mobile brand, delivering energetic, knowledgeable service and driving sales.

You will build relationships with customers and teammates, handle activations and plan changes, and work with store management to maintain store operations. This role offers base pay plus commission and growth opportunities.

Qualifications

• High School Diploma or GED.
• At least 18 years of age.
• Minimum 6 months experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Bilingual proficiency in both spoken and written communication is highly preferred.
• Excellent written, verbal and interpersonal communications skills.
• Reliable transportation.
• Must be able to stand for long periods of time on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• RSLSREP is responsible for achieving assigned performance metrics.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Bilingual (preferred)

Education

High School Diploma or GED

Tools

POS system

Job description

TCC Wireless is a T-Mobile Premium Retailer hiring a Retail Sales Representative (RSLSREP) in Jacksonville. You will be the connection between the customer and the T-Mobile brand, delivering energetic, knowledgeable service and driving sales.

You will build relationships with customers and teammates, handle activations and plan changes, and work with store management to maintain store operations. This role offers base pay plus commission and growth opportunities.