Dynamic Service Writer & Scheduler

The Pool & Spa Depot; Lavergne (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k)

401 (k) matching

Disability insurance

Employee Discount

Health Insurance

Life Insurance

Paid Time Off

Retirement Plan

Job summary

Pool and Spa Depot is seeking a Service Writer to join our Service Department at our LaVergne, TN headquarters. The Service Writer provides courteous customer service in person or on the phone, aims to retain customers, and sells additional services and products to meet customer needs.

The role involves scheduling service calls, maintaining contacts, coordinating deliveries/installations, and communicating customer concerns to technical staff.

Qualifications

• Must have the ability to multi task in a fast paced environment.
• Proven ability to handle multiple tasks and meet deadlines.
• Ability to maintain calendars and schedule appointments.
• Must be fluid and able to adapt to changes in daily priorities.
• Must be able to use web based software (Google Mail, Google Drive, Google Sheets, etc)
• Demonstrated customer service experience
• Excellent communication skills, both verbal and written
• Ability to work with minimal supervision
• Experience as a Service Writer, Service Scheduler, Dispatcher or similar role is preferred, but not a requirement
• High degree of attention to detail and trustworthiness
• Open availability and excellent time management skills are a must in this role
• Willingness to work overtime as needed

Responsibilities

• Provide account information to customers including previous service calls & completed repairs
• Schedule service calls
• Perform account maintenance, create new contacts, update existing contacts & accounts
• Build relationships & trust with customers & potential customers by listening to their needs & educating them about our products & services
• Respond to customers requesting to cancel service calls by determining the reason & offer alternatives
• Provide timely resolution to customer complaints, concerns and issues
• Schedule & coordinate delivery/install of products to customer’s homes, service calls & repairs to a wide range of leisure products
• Accurately communicate customer concerns to technical staff
• Maintain a working knowledge of products and services
• Other duties as designated by the management team.

Skills

Multi-tasking

Customer service

Communication skills

Scheduler experience

Tools

Google Mail

Google Drive

Google Sheets

Job description

Pool and Spa Depot is seeking a Service Writer to join our Service Department at our LaVergne, TN headquarters. The Service Writer provides courteous customer service in person or on the phone, aims to retain customers, and sells additional services and products to meet customer needs.

The role involves scheduling service calls, maintaining contacts, coordinating deliveries/installations, and communicating customer concerns to technical staff.