Dynamic Service Writer for Heavy Equipment

Equipment East; Dracut (MA); Hybrid; USD 30.000 - 41.000; Vollzeit

Zusammenfassung

Equipment East is seeking a Service Writer for our Dracut, MA location. This full-time, in-office role supports the service department by managing work orders, coordinating repairs, and serving as the key contact for customers.

You will work closely with technicians, parts, and management to keep jobs moving and customers informed. The ideal candidate has 2+ years in a service writer/advisor role, strong communication, and organizational skills, and is comfortable in a fast-paced team

Qualifikationen

• Minimum 2 years in a service writer/advisor role or similar
• Excellent communication and customer service
• Highly organized with ability to manage multiple jobs
• Comfortable in a fast-paced, team-oriented environment
• Basic knowledge of heavy equipment, diesel, or mechanical systems is a plus

Aufgaben

• Open, manage, and close service work orders
• Communicate repair status, timelines, and costs with customers
• Coordinate scheduling with technicians and service leadership
• Ensure accurate documentation of labor, parts, and service history
• Assist with parts ordering and job coordination
• Maintain organized, up-to-date service records

Kenntnisse

Communication

Customer service

Organizational skills

Service software

Tools

Service software

Jobbeschreibung

Equipment East is seeking a Service Writer for our Dracut, MA location. This full-time, in-office role supports the service department by managing work orders, coordinating repairs, and serving as the key contact for customers.

You will work closely with technicians, parts, and management to keep jobs moving and customers informed. The ideal candidate has 2+ years in a service writer/advisor role, strong communication, and organizational skills, and is comfortable in a fast-paced team