North America Field Service Manager

Combilift; Greensboro (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading machinery manufacturing company is seeking a skilled Service Manager to join their North American team in Greensboro, North Carolina. This mid-senior level role involves managing field service personnel, ensuring efficient customer technical support, and maintaining strong relationships with customers and internal stakeholders. The ideal candidate will have at least 3 years of managerial experience in the material handling industry and a dedication to providing excellent customer service. Full-time position with a strong focus on growth and development in North America.

Qualifications

• Minimum 3 years of managerial experience in material handling industry.
• Proven track record in providing excellent customer service.
• Experience managing field service personnel.

Responsibilities

• Manage the field service personnel who perform Aftersales support.
• Develop workflow program methods and guidelines.
• Ensure customer issues are satisfactorily resolved.
• Demonstrate outstanding customer service.
• Oversee scheduling and training of field service representatives.

Skills

Customer service

Field service management

Technical support

Interpersonal communication

Job description

A leading machinery manufacturing company is seeking a skilled Service Manager to join their North American team in Greensboro, North Carolina. This mid-senior level role involves managing field service personnel, ensuring efficient customer technical support, and maintaining strong relationships with customers and internal stakeholders. The ideal candidate will have at least 3 years of managerial experience in the material handling industry and a dedication to providing excellent customer service. Full-time position with a strong focus on growth and development in North America.