CSR/Sales Assistant

Piedmont National Corp; Montgomery (AL); On-site; USD 25,000 - 33,000; Full time

Job summary

Piedmont National Corp in Montgomery, AL is seeking a CSR/Sales Assistant to support the Sales team, assess customer needs, and help place orders. This role combines customer service with light administrative duties to keep orders moving.

Responsibilities include processing orders, providing order status, maintaining records, coordinating with internal teams, and ensuring timely communication with customers. Some travel may be required as part of supporting branch operations.

Qualifications

• Excellent written and oral communication skills with customers and leadership.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Positive team player able to manage projects through to completion.
• Flexible with competing time requirements and deadlines; strong prioritization.
• High energy, versatile, self-directed with strong organizational skills.
• Occasional travel may be required.

Responsibilities

• Develop and maintain positive customer relations and coordinate with internal functions to handle requests.
• Order processing: confirm receipts, ship dates, order status, credit card orders, and RMAs.
• Sales support: assist regional sales managers with timely updates on opportunities.
• Provide order status and backlog reports; track customer activity and update as needed.
• Answer calls, take customer orders, and input orders into ERP.
• Liaise between sales and corporate administration to resolve issues promptly.
• Provide administrative support and complete required training.

Skills

Communication

MS Office

Team player

Prioritization

Adaptability

Travel readiness

Education

High School Diploma or GED

Associate degree helpful

Tools

ERP system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Montgomery, AL, US

3 days ago Requisition ID: 1068

Salary Range: $18.00 To $24.00 Hourly

Job Summary

The CSR/Sales Assistant will be tasked with assisting and supporting Sales team members in selling the company's products and services. In addition, this role will be responsible for assessing the customer’s needs, discussing opportunities with internal stakeholders, and assisting the sales team in placing orders.

Thisrolealso requires general administrativeofficeactivities,suchasfiling,copying,recordsmaintenance,typing, word processing, faxing, mail distribution and may also be responsible for the maintenance of office equipment and supplies. Assists others and the department with daily functions as needed.

Duties/Responsibilities

Thisjobdescriptionreflectsmanagement'sassignmentofessentialfunctions;itdoesnotprescribeorrestrictthetasksthatmaybe assigned and are subject to change at any time due to reasonable accommodation or other reasons.

• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately.
• Order processing: Process orders, provide confirmation receipts and estimated ship dates, give order status, process credit card orders and RMA’s.
• Salessupport:Supportregionalsalesmanagerswithupdatestoensureopportunitiesarekeptcurrentandaccurate.
• OrderTracking/Status:Provideorderstatusandbacklogreports,trackkeycustomeractivity,updatecustomersasneeded and provide continual feedback.
• Answering customer calls/customer interface and taking customer orders.
• InputcustomerordersintotheERPSystemandupdatecustomersonthestatusoftheirorders.
• Liaisonbetweensalesandcorporateadministration,resolvingproblemsandensuringinformationtoprovidetonecessary parties in an accurate and timely manner.
• Provides administrative support and assistance.
• Complete all required continuous learning training, including safety, compliance, and job specific.
• Other duties as assigned. Duties and responsibilities may vary slightly depending on branch location.
• All purchase orders are given special attention, clear confirmation, and detailed follow-up work to ensure that they are done correctly using all business software as necessary.
• Purchasing agent is very responsive to the requests of others within the company.
• Must manage their portion of inventory (stock items in his/her categories) in an accurate and timely manner.
• Must order and track inventory closely and make sure to have enough stock product inventory and critical customized products to fulfill customer needs. The purchasing agent does this by running their guides as often as necessary, doing thorough and timely follow up on all orders (regardless of whether there is an expeditor in place or not) and making sure we get the best quality product at the lowest available price.
• The purchasing agent should continually work at negotiating with vendors and freight companies to save Piedmont as much money as possible by buying the best quality of product they can at the lowest cost possible.
• Must be up to date with market trends & notify internal teams with updates in market price increases and decreases.
• Utilize purchase reports to create purchase orders.
• Vendor management including current vendors and new vendors.
• Various projects and responsibilities as assigned by the purchasing manager or the management team.

RequiredSkills/Abilities:

• Excellentwrittenandoralcommunicationskillsincludinganabilitytocommunicatewiththeseniorleadershipteam, customers, and internal/external stakeholders.
• ProficientinMSOfficeSuite(Excel,Word,PowerPoint).
• Must be a positive team player who is accountable for initiating and monitoring projects through to completion in a challenging and changing environment; includes working with and being dependent upon a broad range and level of personnel.
• Flexibilityundercompetingtimerequirementsandchangingdeadlines.Excellentfocusandagoodsenseofpriorities.
• High energy, versatile, self-directed, with effective analytical and organizational skills.
• Occasional travel may be required.

Education/Experience:

• HighSchoolDiplomaorGEDrequiredassociatedegreehelpful.
• 4 years job experience minimum in customer service or sales support.
• Packaging industry experience beneficial.