Dynamic Restaurant & Events Manager

Level99; Natick (MA); On-site; USD 62,000 - 72,000; Full time

Job summary

Level99 in Natick, MA, is seeking a Restaurant Manager to lead our Tap Room and Beer Hall operations, working closely with Events, Culinary, and Entertainment teams to deliver exceptional hospitality and high-energy experiences.

You will mentor staff, run events, and maintain guest relationships while upholding safety and service standards. This role offers growth opportunities as Level99 expands its venues.

Qualifications

• Must lead with guest service and strong leadership.
• Excellent written and verbal communication.
• Highly organized with attention to detail.
• Flexible schedule including nights, weekends.
• Able to stand for long periods and lift 50 lbs.

Responsibilities

• Connect with guests, build relationships, and cultivate regulars.
• Maintain an energetic attitude addressing guest and staff needs.
• Handle tough conversations with decisiveness and maturity.
• Drive shift operations forward with initiative.
• Manage Toast POS, OpenTable, Sling, and Lever.
• Schedule hourly staff to hit hospitality targets.
• Coach staff on service standards.
• Uphold safety and food safety standards.
• Collaborate across F&B, events, and entertainment teams.

Tools

Toast POS

OpenTable

Sling

Lever

Microsoft Office

Job description

Level99 in Natick, MA, is seeking a Restaurant Manager to lead our Tap Room and Beer Hall operations, working closely with Events, Culinary, and Entertainment teams to deliver exceptional hospitality and high-energy experiences.

You will mentor staff, run events, and maintain guest relationships while upholding safety and service standards. This role offers growth opportunities as Level99 expands its venues.