Restaurant Assistant General Manager

Level99; Tysons (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Level99 in Tysons, VA is seeking a dynamic Restaurant Assistant General Manager to lead front-of-house operations and champion guest experiences in a high-energy entertainment venue. You will mentor staff, manage the beverage program, and collaborate with Culinary, Event Sales, and Entertainment teams to ensure seamless daily operations.

The role emphasizes hands-on leadership on the floor, strong communication, and a passion for hospitality, with a focus on safety, quality, and guest

Qualifications

• Minimum 2 years' experience as Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business.
• Proficient in adopting and using new operational technology
• Strong verbal and written communication skills
• High integrity and professionalism
• Onsite 5 days/week averaging 9 hours/day, with seasonal increases

Responsibilities

• Oversee beverage program including inventory and training
• Lead and mentor servers and support staff
• Recruitment, budgeting, interviewing and onboarding
• Coordinate with Culinary, Event Sales and Entertainment teams
• Maintain knowledge of menus and drive operational execution
• Ensure guest safety and uphold food safety standards
• Collaborate across management teams and manage budgets and audits

Skills

Leadership

Guest experience

Team mentorship

Operations management

Communication

Detail-oriented

Flexibility

Education

High School diploma or equivalent

B.S. in Hospitality Management or related degree

ServSafe Certification

Allergen and ChokeSaver Certifications

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-size mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

JOB DESCRIPTION

Level99 is searching for a dynamic Restaurant Assistant General Manager (AGM) to play an integral part of our Food & Beverage leadership team! In this role, you will champion top-notch guest experiences, mentor team members, and have the primary responsibility of managing the beverage program.

You will collaborate closely with Culinary, Event Sales, and Entertainment to ensure seamless daily operations. We are looking for an engaging, hands-on leader who thrives on the floor, sets a strong example, and drives team success in a fast-paced environment.

OPERATIONS

• Manage total beverage program: inventory, smallwares, ordering, and training
• Schedule, train, and develop servers and support staff aligned with Level99 core values
• Oversee end-to-end recruitment, from job postings and budgets to interviewing and onboarding
• Collaborate closely with and support the entertainment team
• Maintain full knowledge of Brew Hall and Taproom menus
• Drive operational execution, shift routines, and facility maintenance

HOSPITALITY

• Engage guests and cultivate regulars
• Handle tough conversations with grace, maturity, and decisive leadership
• Take proactive initiative to drive progress
• Ensure overall guest safety, addressing entertainment risks and upholding food safety standards

FINANCIAL

• Ensures ongoing compliance with laws, insurance, landlord rules, and company policies
• Maintains labor and controllable costs within company guidelines
• Handles daily cash management, reconciliations, and audits
• Orders inventory and paper products
• Performs other assigned duties

• Collaborate effectively across management teams
• Thrive under pressure in a fast-paced environment
• Strong verbal and written communication skills
• Highly organized with keen attention to detail
• High integrity and professionalism
• High School diploma or equivalent
• Minimum 2 years' experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business
• Proficient in adopting and using new operational technology
• Positive, energetic attitude, leading by example.
• Flexible schedule including days, nights, weekends, holidays, and emergency response
• Onsite 5 days/week averaging 9 hours/day, with seasonal increases
• Work 9+ hour shifts; stand, sit, squat, walk, and use stairs for extended periods
• Grasp, reach overhead, push, lift, and carry up to 50 lbs
• Relevant Education: B.S. in Hospitality Management, or other related degree, preferred but not requiredServSafe, Allergen and ChokeSaver Certifications

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.