Dynamic Receptionist & Client Services Associate

Hector Fabregas Jr; Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Paid holidays

Job summary

Hector Fabregas - State Farm Agent in Chicago is seeking a friendly Receptionist to greet customers, manage calls, schedule appointments, and keep the office running smoothly.

The ideal candidate has strong communication, organizational skills, and a willingness to engage in sales conversations about insurance options. Bilingual Spanish is preferred.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication

Interpersonal skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Bilingual Spanish

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2017 and currently lead a close-knit team of three. Before becoming a State Farm agent, I spent 22 years in the media industry as a Vice President of Sales, working across radio, television, digital media, and sports. After retiring from that career, I was ready for a new challenge and found an exciting opportunity in agency ownership.

Our agency offers a 401(k) retirement plan, 10 days of paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We believe in working hard while also making time to enjoy life outside of the office.

Our office is high-energy, family-oriented, and a lot of fun! We enjoy watching sports together, sharing lunch in the office every Thursday, and creating an environment where everyone feels like part of the team. We work hard, support one another, and believe that building strong relationships makes coming to work something to look forward to.

I'm looking for someone who is self-motivated, friendly, and brings a dynamic personality to the team. Strong communication skills and a great phone presence are especially important, along with integrity and a team-first attitude. I also value people who are willing to be vulnerable, ask questions, accept feedback, and continuously learn. If you're outgoing, motivated, and looking for a supportive office where you can grow professionally while enjoying the people you work with, we'd love to meet you.

ROLE DESCRIPTION:
Hector Fabregas - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.