Front Desk & Client Care Specialist | Growth & Benefits

J Young Ins and Fin Svcs Inc; Bay Minette (AL); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

License reimbursement

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Résumé du poste

Jason Young - State Farm Agent in Bay Minette, Alabama, seeks a friendly Receptionist to join the team. You will greet customers, manage calls, schedule appointments, and handle inquiries while contributing to a positive, organized office environment. This role emphasizes customer service, relationship building, and basic CRM use. The ideal candidate communicates clearly, works well with a small team, and is eager to learn about insurance products to help clients choose suitable options.

Qualifications

• Previous receptionist or customer service experience required.
• Clear communication and interpersonal skills required.
• Strong organizational and multitasking abilities.
• Comfortable with sales conversations when appropriate.
• Basic computer skills including CRM and Office software.

Responsabilités

• Greet customers in person and by phone, directing to the right team.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Talk with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with various administrative tasks.

Connaissances

Customer service

Communication

Organizational skills

Multitasking

Outils

CRM systems

Microsoft Office

Description du poste

Benefits:

• License reimbursement
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:
I opened my agency in 2011 and currently lead a team of four. Before becoming a State Farm agent, I worked as a high school football and baseball coach, which gave me a strong foundation in leadership, teamwork, and helping others reach their potential. I attended Troy and Auburn, and I'm a proud husband and father of six. Family and sports are a huge part of my life, and I love staying involved in my kids' athletic activities.

I'm passionate about giving back to our community, especially through youth sports. I stay actively involved by coaching Little League and other youth teams, and I also participate in the local Mardi Gras Association. Supporting young athletes and staying connected to our community are important to me.

Our agency offers health benefits, licensing reimbursement, professional development, hands-on coaching, and team-building opportunities. We also place a strong emphasis on work-life balance and creating a family-friendly workplace. As a parent of six, I understand the importance of balancing career responsibilities with family life, and providing a supportive environment for working parents is especially important to me.

Our office is family-oriented, competitive, and focused on teamwork and continuous improvement. Much like a successful sports team, we believe in following proven processes, staying coachable, and supporting one another as we work toward shared goals. I'm looking for someone who is motivated, team-oriented, and willing to learn and grow.

ROLE DESCRIPTION:
Jason Young - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.