Dynamic On-Site Concierge & Errand Specialist

Best-Upon-Request-Corporate,-Inc.; Grand Rapids (MI); On-site; USD 22,000 - 36,000; Full time

Job summary

Best Upon Request Corporate, Inc. is seeking a full-time Concierge to support employees at a BEST corporate client on site. The role focuses on errands, shopping, shipping, and on-site services, requiring a go-getter attitude, teamwork, and dependability.

You will drive across campus and the community, manage requests via phone, email, text, and the BestURequest app, and record every interaction in Salesforce and BEST's POS system. A background check and drug screen are required.

Qualifications

• Minimum 1 year in fast-paced customer service; hospitality/retail/concierge experience a plus.
• Accurate data entry with CRM and POS systems.
• Valid driver's license, reliable transportation, vehicle insurance, and pass background/drug screens.

Responsibilities

• Handle off-campus errands using own vehicle; mileage reimbursed.
• Manage shopping, shipping, and returns via retailer apps and POS systems.
• Schedule auto appointments and coordinate on-campus services with vendors.
• Provide on-site services and concierge support across employee tasks.
• Proactively engage employees to promote services and events.
• Document requests accurately in Salesforce and BEST POS system.

Skills

Five-Star service

Critical thinking

Time management

Tech savvy

Initiative & accountability

Adaptability & composure

Organization & attention to detail

Experience in customer service

Tools

Salesforce

Outlook

Smartphone apps

Job description

Best Upon Request Corporate, Inc. is seeking a full-time Concierge to support employees at a BEST corporate client on site. The role focuses on errands, shopping, shipping, and on-site services, requiring a go-getter attitude, teamwork, and dependability.

You will drive across campus and the community, manage requests via phone, email, text, and the BestURequest app, and record every interaction in Salesforce and BEST's POS system. A background check and drug screen are required.