VIP Concierge & Errand Specialist (Boston)

Circles North America; Norwood (MA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with match

PTO

Paid holidays

Sabbatical

HSA/FSA

Employee Assistance Program

Disability insurance

Job summary

Circles North America is seeking an Employee Concierge and Errand Runner to deliver white-glove client service for our employees. You will handle local errands, coordinate with partners, and assist with travel planning, gifts, and research, in a friendly, professional manner.

The ideal candidate has strong customer service experience, exceptional organization, and knowledge of the Boston area. This is a full-time role with a 8:00am–4:30pm schedule, requiring reliable transport and a clean

Qualifications

• 2+ years of customer service experience; front desk, concierge, or hospitality experience preferred.

Responsibilities

• Local errand running services within the greater Boston area
• Coordinating and scheduling services with local and national partners and vendors
• Provide best in class customer service in a fast paced, structured environment
• Prioritize requests and monitor daily deliverables
• Provide uncompromising service to members
• Project an approachable and professional image at all times
• Promote relationships via face‑to‑face interaction with employees, visitors and vendors
• Respond to employee and guest requests professionally and timely
• Collaborate on new ideas and initiatives with team members and management
• Research suggestions and book reservations for entertainment, tickets, dining and travel
• Recommend household service professionals and pet care providers
• Suggest and purchase gifts and flowers
• Product comparison and information research
• Host tabling events onsite at client location to create awareness of the program
• Support campus celebrations with set‑up
• Other duties as assigned
• Manage and prioritize multiple tasks daily
• Exceed productivity and quality standards
• Excellent written and oral communication skills
• Adhere to schedule
• Flex weekly work schedule to meet business needs
• Positive, outgoing, and attentive demeanor
• Desire for continuous learning and development
• Flexibility to adapt to changing tasks and priorities

Skills

Customer service

Communication

Organizational skills

Tools

MS Office

Internet searching

Job description

Circles North America is seeking an Employee Concierge and Errand Runner to deliver white-glove client service for our employees. You will handle local errands, coordinate with partners, and assist with travel planning, gifts, and research, in a friendly, professional manner.

The ideal candidate has strong customer service experience, exceptional organization, and knowledge of the Boston area. This is a full-time role with a 8:00am–4:30pm schedule, requiring reliable transport and a clean