Dynamic Front-of-House Operations Leader

KANE BROWN'S; Nashville (TN); On-site; USD 33,000 - 39,000; Full time

Job summary

Kane Brown's on Broadway in Nashville seeks an experienced restaurant manager to lead front-of-house operations, drive guest experiences, and coach the team to success. You will oversee servers, hosts, and bartenders, ensuring top service, cleanliness, and adherence to standards.

The role demands strong leadership, a track record in high-volume venues, and expertise with POS systems and inventory control. Full-time hours vary with events, with a fast-paced, energetic environment at the core.

Qualifications

• High school diploma or equivalent.
• 4+ years of high-volume restaurant or bar/club management experience.
• Strong leadership skills and business ethics.
• Familiar with touchscreen POS systems and backend reports.
• Well versed in inventory management and troubleshooting including food and beverage.
• Food safety certification and responsible alcohol training.

Responsibilities

• Provide leadership focusing on operations, food/service quality, staff development, hospitality, cleanliness, and sales/profitability.
• Supervise and coordinate front-of-house staff, including servers, hosts/hostesses, and bartenders.
• Train new employees in restaurant procedures, customer service standards, and POS systems.
• Ensure prompt, friendly, and efficient guest service.
• Address customer inquiries, concerns, and complaints professionally and promptly.
• Monitor the dining area for cleanliness, organization, and compliance with health and safety regulations.
• Oversee table assignments, reservations, and seating to optimize space and ensure timely service.
• Coordinate with kitchen staff to ensure accurate and prompt delivery of food orders.
• Monitor front-of-house supply inventory and place orders as necessary.
• Maintain high standards for food quality, presentation, and consistency.
• Conduct regular inspections of the dining area to ensure cleanliness and adherence to sanitation standards.
• Address service or operational issues promptly and implement corrective measures.
• Motivate and inspire the front-of-house team to exceed customer expectations.
• Foster a positive work environment characterized by teamwork, respect, and professionalism.
• Provide ongoing coaching and feedback to staff for professional development and performance improvement.
• Monitor sales performance, analyze trends, and identify opportunities to maximize revenue.
• Control costs through efficient labor scheduling, inventory management, and waste reduction initiatives.
• Ensure proper execution of private events, catering, and banquets.
• Manage cash handling and recognition procedures in accordance with company policies.
• Ensure compliance with all company policies and procedures.

Skills

Leadership

Guest service

Staff training

Operations management

POS systems

Inventory management

Cost control

Interpersonal skills

Education

High school diploma or equivalent

Tools

Touchscreen POS systems

Inventory management systems

Backend reports

Job description

Kane Brown's on Broadway in Nashville seeks an experienced restaurant manager to lead front-of-house operations, drive guest experiences, and coach the team to success. You will oversee servers, hosts, and bartenders, ensuring top service, cleanliness, and adherence to standards.

The role demands strong leadership, a track record in high-volume venues, and expertise with POS systems and inventory control. Full-time hours vary with events, with a fast-paced, energetic environment at the core.