On-Campus Customer Service Pro — Paid Training

LAZ Parking; Andover (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Referral bonus

Growth opportunities

Uniform provided

Paid training

Health coaching & resources

Employee Assistance Program (EAP)

Smoking cessation program

401(k) with employer match

Medical, dental, vision plans

Job summary

LAZ Parking on-campus Customer Service Representative welcomes guests and provides friendly, professional service. You will answer calls and emails, assist with parking products, explain policies, and ensure accurate transactions.

The role requires strong communication, basic computer skills, and a willingness to follow LAZ's procedures. This is an in-office, on-site position supporting a lively campus community.

Qualifications

• Customer service experience required or preferred.
• Strong communication and interpersonal skills.
• Proficiency with MS Office applications (Excel, Word, PowerPoint).

Responsibilities

• Greet customers and build rapport with on-campus visitors.
• Address inquiries and resolve concerns in a timely, courteous manner.
• Assist guests with purchasing parking products and navigating online systems.

Skills

Customer service

Communication

Organizational skills

English proficiency

Bilingual (preferred)

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

LAZ Parking on-campus Customer Service Representative welcomes guests and provides friendly, professional service. You will answer calls and emails, assist with parking products, explain policies, and ensure accurate transactions.

The role requires strong communication, basic computer skills, and a willingness to follow LAZ's procedures. This is an in-office, on-site position supporting a lively campus community.