Dynamic Customer Service & Order Coordinator

ADP, Inc.; Deshler (OH); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

MKB Company in Deshler, OH is hiring a full-time Customer Service Representative to join a fast-paced, nationwide manufacturing environment. You will handle orders, coordinate with Sales/Operations, and ensure timely communication and delivery to customers.

The role requires 1–3 years of related experience, ERP/CRM proficiency, and strong organizational and communication skills. Bilingual English/Spanish is a plus, with opportunities for growth across operations and customer service.

Qualifications

• 1–3 years of office, administrative, customer service, order management, or inside sales experience.
• Experience with ERP/CRM systems and Microsoft 365 (Excel, Outlook, Word, PowerPoint).
• Strong communication and relationship-building skills.
• Highly organized with strong attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Problem-solving mindset with a proactive approach.
• Bilingual English/Spanish is a plus.
• Mechanical or technical aptitude is helpful but not required.

Responsibilities

• Manage customer orders from start to finish, ensuring accurate order entry, confirmations, updates, and follow-through
• Serve as a trusted point of contact for customers via phone, email, and in person
• Coordinate with Sales, Production, Logistics, and Accounting teams to resolve issues and support customer needs
• Arrange shipments and deliveries while proactively communicating ETAs, changes, and updates
• Monitor open orders and identify potential delays or risks before they become problems
• Maintain accurate records and customer information within ERP/CRM systems
• Support inventory checks, lead-time updates, billing inquiries, and account setup activities
• Build product knowledge and confidently assist customers with questions and solutions
• Contribute ideas for process improvements and operational efficiencies
• Help support a positive, team-oriented culture focused on service and accountability

Skills

Customer service

ERP/CRM familiarity

Microsoft 365

Strong communication

Highly organized

multitasking

Bilingual English/Spanish (a plus)

Problem-solving mindset

Tools

ERP/CRM systems

Microsoft Excel

Outlook

Word

PowerPoint

Job description

MKB Company in Deshler, OH is hiring a full-time Customer Service Representative to join a fast-paced, nationwide manufacturing environment. You will handle orders, coordinate with Sales/Operations, and ensure timely communication and delivery to customers.

The role requires 1–3 years of related experience, ERP/CRM proficiency, and strong organizational and communication skills. Bilingual English/Spanish is a plus, with opportunities for growth across operations and customer service.