Dynamic Customer Relations & Office Coordinator

Wasatch Heat Cable; North Salt Lake (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO & paid holidays

401K

Work hours 7am to 4pm

Job summary

Wasatch Heat Cable in Utah is seeking a dynamic Coordinator to bridge our sales, field crews, and clients. You will drive follow-ups, schedule visits, and ensure every client feels taken care of from first contact through project completion.

You’ll own the follow-up lifecycle, coordinate site visits and maintenance calls, and handle inquiries with a warm, professional phone presence. This role rewards initiative, organization, and local knowledge of the Wasatch Front.

Qualifications

• Strong phone presence with empathy and persuasion.
• Dedicated to following up on bids and schedules.
• Highly organized with multi-tasking ability.
• Proactive work ethic with self-motivation.
• Knowledge of Wasatch Front geography is a plus.

Responsibilities

• Follow up on sales bids and recent jobs to ensure satisfaction.
• Coordinate and schedule site visits, installations, and maintenance calls.
• Handle incoming inquiries, qualify leads, and set appointments.
• Maintain CRM/database and organize paperwork.
• Support general administrative tasks to keep the business flowing.

Skills

Phone communication

Follow-up discipline

Organization

Proactiveness

Local geography knowledge

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

At Wasatch Heat Cable, we protect Utah homes and businesses from the brutal winter freeze. We are the premier local experts in keeping roofs clear, gutters flowing, and properties safe. We take pride in our premium craftsmanship and our stellar reputation—and that reputation starts the moment a customer hears our voice on the phone.

The Role: The Ultimate Client Champion

We aren't looking for a passive receptionist to just "answer phones" and watch the clock. We are looking for a dynamic, high-energy communicator who loves building relationships and keeping a busy office running like a finely-tuned machine.

As our Coordinator, you are the crucial bridge between our sales team, our field technicians, and our clients. Your primary mission is to make sure no lead is left cold, no scheduled job is missed, and every single client feels like royalty after we work on their home.

Responsibilities

The Follow-Up Force (Sales & Service): You will proactively follow up on sales bids we’ve sent out, check in on recently closed jobs to ensure satisfaction, and confidently manage callbacks to keep our client relationships rock-solid.

The Master Scheduler: You’ll coordinate and schedule site visits, installations, and maintenance calls, ensuring our field crews are optimized and clients know exactly when to expect us.

The Phone Dynamo: You are the warm, confident, and professional voice of Wasatch Heat Cable. You’ll handle incoming inquiries, qualify leads, and turn curious callers into scheduled appointments.

Office Command Center: You’ll keep the digital and physical paperwork organized, update our CRM/database, and assist with general administrative tasks to keep the business flowing smoothly.

Qualifications

You thrive on the phone. You don’t just "tolerate" phone work; you excel at it. You have an upbeat, persuasive, and empathetic phone presence.

You are a follow-up fanatic. You hate leaving loose ends. If a bid went out yesterday, you are excited to call them today to see how we can earn their business.

You are incredibly organized. Multi-tasking is your second language. You can handle an incoming call while adjusting a schedule without breaking a sweat.

You are proactive. You don’t wait to be told what to do. If the phones are quiet, you are looking at who we can call back or how we can streamline our filing.

Local geography knowledge of the Wasatch Front is a major plus (helps with scheduling!).

Additional Information

• A Positive, Team-First Culture: We work hard, we take care of our people, and we celebrate our wins together.
• Competitive Pay with Benefits: Health, Dental, Vison Insurance, PTO, Paid Holidays, 401K, Great work hours 7 am to 4 pm Monday - Friday
• Growth Potential: As Wasatch Heat Cable continues to grow, your role and career opportunities can grow right along with us.

Ready to be the voice of Wasatch Heat Cable?

Apply today with your resume and a brief note telling us why you love connecting with people!