Dynamic Claims Admin & Operations Specialist

Northwestern Mutual Group; Franklin (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Northwestern Mutual seeks an Administrative Assistant to support the Claims department, ensuring organized, confidential, and efficient operations. You will manage calendars, prepare reports, handle travel logistics, and assist with invoices while adapting to changing priorities in a fast-paced environment.

The role focuses on accuracy, discretion, and cross-functional collaboration with leaders and team members, with a move from Franklin to downtown Milwaukee anticipated in 2027.

Qualifications

• 3+ years of administrative, executive support, office coordination, or related experience.
• Strong communication and organizational skills are required.
• Proficiency with Microsoft Office and ability to learn new systems.

Responsibilities

• Provide day-to-day administrative and operational support to the Claims department.
• Coordinate calendars, meetings, and scheduling needs.
• Prepare and update presentations, spreadsheets, reports, and other business materials.
• Manage changing priorities and support evolving processes and workplace changes.
• Coordinate travel arrangements and related logistics as needed.
• Prepare, submit, monitor, and reconcile invoices and expense reports.
• Maintain department supplies and coordinate ordering.

Skills

Organization

Communication

Time management

Discretion

Independence

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Northwestern Mutual seeks an Administrative Assistant to support the Claims department, ensuring organized, confidential, and efficient operations. You will manage calendars, prepare reports, handle travel logistics, and assist with invoices while adapting to changing priorities in a fast-paced environment.

The role focuses on accuracy, discretion, and cross-functional collaboration with leaders and team members, with a move from Franklin to downtown Milwaukee anticipated in 2027.