Dynamic Cajun Server - Guest Experience Pro

Hook & Reel | Gaithersburg, MD; Gaithersburg (MD); On-site; USD 17,000 - 28,000; Full time

Job summary

Hook & Reel in Gaithersburg, MD is seeking a professional Server to join our fast-paced dining team. You will greet guests, answer questions, take accurate orders, and ensure a high-quality guest experience throughout the meal.

The role requires excellent communication, the ability to multitask between dining room and bar, and a team-oriented attitude to help deliver exceptional service daily.

Qualifications

• 2+ years of restaurant experience.
• Hold a valid State-Mandated Food Handlers Certification (where applicable).
• Hold a valid State-Mandated Alcohol Handlers Certification (where applicable).
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service.

Responsibilities

• Greet guests promptly and warmly.
• Answer questions about the menu and Hook & Reel brand.
• Provide accurate information on menu, pricing, hours, promotions, and policies.
• Take orders accurately and ensure correct items are prepared.
• Assist with side work and opening/closing tasks.
• Maintain a clean and organized server station.
• Monitor table turnover and ensure guest satisfaction.

Skills

Customer service

Communication

Teamwork

Multitasking

Tools

POS systems

Job description

Hook & Reel in Gaithersburg, MD is seeking a professional Server to join our fast-paced dining team. You will greet guests, answer questions, take accurate orders, and ensure a high-quality guest experience throughout the meal.

The role requires excellent communication, the ability to multitask between dining room and bar, and a team-oriented attitude to help deliver exceptional service daily.