Server

Hook & Reel | Gaithersburg, MD; Gaithersburg (MD); On-site; USD 17,000 - 28,000; Full time

Job summary

Hook & Reel in Gaithersburg, MD is seeking a professional Server to join our fast-paced dining team. You will greet guests, answer questions, take accurate orders, and ensure a high-quality guest experience throughout the meal.

The role requires excellent communication, the ability to multitask between dining room and bar, and a team-oriented attitude to help deliver exceptional service daily.

Qualifications

• 2+ years of restaurant experience.
• Hold a valid State-Mandated Food Handlers Certification (where applicable).
• Hold a valid State-Mandated Alcohol Handlers Certification (where applicable).
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service.

Responsibilities

• Greet guests promptly and warmly.
• Answer questions about the menu and Hook & Reel brand.
• Provide accurate information on menu, pricing, hours, promotions, and policies.
• Take orders accurately and ensure correct items are prepared.
• Assist with side work and opening/closing tasks.
• Maintain a clean and organized server station.
• Monitor table turnover and ensure guest satisfaction.

Skills

Customer service

Communication

Teamwork

Multitasking

Tools

POS systems

Job description

Join Hook & Reel, one of the most established Cajun Seafood restaurant brands in the U.S! Inspired by the fiery flavors of Cajun home cooking, Hook & Reel is redefining the scene by bringing the backyard boil traditions to your table with a little extra flair. It's always about good food, great company, and plenty of laughs. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At Hook & Reel, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Server at Hook & Reel, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities

• Greet all guests promptly and warmly upon arrival.

• Answer guest questions regarding the menu and Hook & Reel brand.

• Provide accurate information regarding menu, pricing, hours, promotions, and policies.

• Listen attentively to guests to ensure correct orders.

• Assist with side work and opening/closing tasks.

• Clean and organize the front-of-house server station.

• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.

• Ensure guest satisfaction by providing quality service and checking in regularly throughout the dining experience.

• Inform management of special requests or guest concerns.

• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.

• Maintain a positive, energetic, and hospitality-focused attitude at all times.

• Multi-task and balance between bar and dining room orders.

• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.

• Thank guests as they leave and invite them to return.

• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).

• Ability to lift and carry up to 25-50 pounds.

• Frequent bending, reaching, and repetitive movements in a fast-paced environment.

• Ability to work in varying conditions, including heat, cold, and noise.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions

• 2+ years of restaurant experience.

• Hold a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards (where applicable).

• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards (where applicable).

• Point-of-Sale systems experience.

• Strong communication and a passion for delivering world-class service at every touchpoint.