Cajun Hospitality Server: Fast-Paced Growth

Hook & Reel; Lanham (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Hook & Reel is looking for a friendly Server to join its fast-paced Cajun seafood brand. You will greet guests, explain menu items, take orders, and ensure a smooth dining experience with great hospitality.

Ideal candidates have at least 1 year of server experience, valid food and alcohol handling certifications, and solid communication and teamwork skills to keep guests satisfied from seating to departure.

Qualifications

• 1+ years of Server experience.
• Hold a valid State-Mandated Food Handlers Certification.
• Hold a valid State-Mandated Alcohol Handlers Certification.
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service at every touchpoint.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Maintain a positive, energetic, hospitality-focused attitude at all times.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.

Skills

Server experience

Customer service

Communication

Teamwork

Tools

POS systems

Job description

Join Hook & Reel, one of the most established Cajun Seafood restaurant brands in the U.S! Inspired by the fiery flavors of Cajun home cooking, Hook & Reel is redefining the scene by bringing the backyard boil traditions to your table with a little extra flair. It’s always about good food, great company, and plenty of laughs. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At Hook & Reel, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Server at Hook & Reel, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Clean and organize the front-of-house server station.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Ensure guest satisfaction by providing quality service and checking in regularly throughout the dining experience.
• Inform management of special requests or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• 1+ years of Server experience.
• Hold a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards (where applicable).
• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards (where applicable).
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service at every touchpoint.