Energetic Server for Cajun Dining | Fast-Paced & Growth

Hook & Reel; Gaithersburg (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Hook & Reel, a popular Cajun seafood brand, is seeking a friendly Server to join our fast-paced, guest-focused team. You will help create a smooth, enjoyable dining experience and contribute to a lively atmosphere.

Greet guests, answer questions about the menu, relay orders to the kitchen, and collaborate with teammates to ensure top-notch service. Prior restaurant experience and valid certifications are a plus.

Qualifications

• 2+ years of restaurant experience.
• Valid State-Mandated Food Handlers Certification, if applicable.
• Valid State-Mandated Alcohol Handlers Certification, if applicable.
• Ability to stand/walk 8–10 hours per shift.
• Able to lift 25–50 pounds.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Greet guests promptly and warmly.
• Answer questions regarding the menu and brand.
• Provide accurate information on menu, pricing, hours, promotions, and policies.
• Listen to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Clean and organize the front-of-house server station.
• Observe and monitor table turnover and seating.
• Ensure guest satisfaction by checking in during the dining experience.
• Inform management of special requests or concerns.
• Communicate allergy orders to kitchen staff.
• Maintain a positive, energetic hospitality attitude.
• Multi-task between bar and dining room orders.
• Support other team members to ensure guest satisfaction.
• Thank guests and invite them to return.

Skills

Customer service

Communication

POS experience

Guest relations

Teamwork

Tools

POS systems

Job description

Hook & Reel, a popular Cajun seafood brand, is seeking a friendly Server to join our fast-paced, guest-focused team. You will help create a smooth, enjoyable dining experience and contribute to a lively atmosphere.

Greet guests, answer questions about the menu, relay orders to the kitchen, and collaborate with teammates to ensure top-notch service. Prior restaurant experience and valid certifications are a plus.