Part-Time Business Office Associate

CarMax; North Houston (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

CarMax is seeking a Business Office Associate in Houston North to deliver exceptional customer service during the sales, auction and appraisal processes. You will manage cash handling, process and audit paperwork, and respond to questions from customers and internal teams.

The role requires accuracy in data transcription, strong organizational skills, and the ability to train others on Office procedures. You may work varied shifts including nights, weekends, and holidays in a fast-paced

Qualifications

• Read, interpret and transcribe data to maintain accurate records.
• Balance customer and business needs using available resources and partnerships.
• Understand numeric filing and data organization systems.
• Operate word processing and spreadsheet tools with intermediate PC skills.
• Prioritize and multi-task in a deadline-driven environment with strong attention to detail.

Responsibilities

• Assist store personnel and departments in daily functions following CarMax guidelines.
• Provide customer service by greeting customers and answering questions about paperwork processes.
• Process retail/wholesale paperwork, finance contracts, and DMV-related filings.
• Handle multiple pay types, deposits and safe procedures with attention to security.
• Mentor new associates and train other departments on Business Office processes.
• Answer multi-line phone system and direct calls to appropriate personnel.

Skills

Data entry

Customer service

Multi-tasking

Documentation

Communication

Tools

Excel

Proprietary systems

Job description

7114 - Houston North - 16110 North Fwy, Houston, Texas, 77090

CarMax, the way your career should be! Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
• Seeks win/win solutions for the customer and partners appropriately
• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment
• Numerous distractions and disruptions due to incoming communication
• May require walking or standing for extended periods of time
• Variety of work schedules with shifts that do include nights, weekends, and holidays.
• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

• Work requires ability to:
  • Read, interpret and transcribe data in order to maintain accurate records
  • Use resources and partnership to balance the needs of the customer and the business
  • Understand numeric filing system
  • Use word processing, spreadsheet and other programs, displaying intermediate PC skills
  • Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
  • Lift objects that weigh as much as 15-20 lbs
  • Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
  • Complete CarMax provided training as required
  • Develop partnerships with Sales team and other departments in order to provide quality customer service
  • Maintain confidentiality of all records, files and reports within the scope of the position
  • Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .