DXE Retail Technical Sales Rep

DX Engineering; Tallmadge (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Summit Racing Equipment is seeking a motivated Retail Team Member. The role involves greeting customers, assisting with product selection, and processing orders while maintaining displays and stock. A strong amateur radio background is required, with a general or higher class license preferred.

Responsibilities include explaining products, quoting prices, and providing basic troubleshooting. Excellent customer service and communication are essential for success in this onsite position.

Qualifications

• High school diploma or GED required.
• Amateur radio license required.
• General or higher class license preferred.

Responsibilities

• Greets customers when they enter the store.
• Assists and sells to prospective customers and explains type of products offered.
• Estimates quantity of merchandise needed and demonstrates use of merchandise.
• Researches products based on customers’ needs.
• Assists customers with proper selection of items.
• Quotes prices and persuades customers to buy.
• Records names, addresses, purchases, and reactions of prospects solicited.
• Provides basic troubleshooting as applicable to company products.

Skills

Customer service

Sales

Product knowledge

Communication

Education

High school diploma or GED

Tools

POS system

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets customers when they enter the store
• Assists and sells to prospective customers and explains type of products offered.
• Estimates quantity of merchandise needed. Demonstrates use of merchandise when possible.
• Researches products available for purchase based upon the customers’ needs.
• Assists customers with proper selection of items.
• Suggests additional products to customer where appropriate.
• Secures orders and keys data into computer and informs customer of delivery date when item is not in stock.
• Evaluates returns brought into the retail facility to make sure they meet return criteria.
• Maintains a clean work area at all times including cleaning shelves, counters, and displays.
• Arranges store displays and restocks product when necessary including assisting with setting up advertising displays or arranging merchandise on counters or display cases to promote sales
• Quotes prices and tries to persuade customer to buy.
• Performs follow-up on special orders, drop ships, pricing, etc.
• Interacts and communicates with other departments, team leaders and supervisors.
• Records names, addresses, purchases, and reactions of prospects solicited.
• Receives call and email messages from prospective customers and explains type of products offered.
• Provides basic troubleshooting as applicable to company products.
• Secures orders and keys data into computer, and informs customer of delivery date.
• Thanks customers for their business.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED). Amateur Radio license required. The qualified candidate should possess a strong amateur radio background and be active on the air.

CERTIFICATES, LICENSES, REGISTRATIONS

Amateur radio license required. General or higher class (preferred)

The Team Member Experience:
We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling [phone] option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.