Duty Manager, Leisure Centre — Lead & Serve (Free Gym)
Serco Limited
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Benefits offered by this job
Job summary
Serco Limited, on behalf of Leisure Solutions Community Trust, is recruiting a Duty Manager for Swan Pool & Leisure Centre in Buckingham. You will lead day-to-day operations, ensure safety standards, and drive customer-focused service to keep the facility welcoming and active for the community.
The role requires Lifeguard supervision experience, strong health & safety knowledge, and a proactive, hands-on leadership style.
Qualifications
- Proven experience in leisure, hospitality or retail management.
- Lifeguard background with supervisor experience.
- Strong health and safety practice knowledge with leadership in high-pressure situations.
- Commercial awareness and experience supporting sales or customer service improvements.
- Able to organise, prioritise and manage multiple operational demands.
- Excellent communication and interpersonal skills to motivate others.
- Proactive, hands-on approach with high standards and customer focus.
Responsibilities
- Lead on health, safety and quality, ensuring compliance and safe systems of work.
- Drive commercial performance by supporting sales activity and member engagement.
- Oversee daily operations, including opening/closing the centre and rota management.
- Monitor the facility and resolve issues to maintain cleanliness and safety.
- Lead, coach and develop colleagues to ensure consistent performance.
- Act as a visible leader, building trust and responding to feedback and community needs.
- Support Lifeguarding duties as required.
Skills
Education
Job description
Serco Limited, on behalf of Leisure Solutions Community Trust, is recruiting a Duty Manager for Swan Pool & Leisure Centre in Buckingham. You will lead day-to-day operations, ensure safety standards, and drive customer-focused service to keep the facility welcoming and active for the community.
The role requires Lifeguard supervision experience, strong health & safety knowledge, and a proactive, hands-on leadership style.
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