Duty Manager - Guest Experience Leader

Sandy Lane Hotel; Louisiana (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Sandy Lane Hotel is seeking a Duty Manager to assist in managing day-to-day Front Office operations and ensure consistent guest service delivery. The role reports to the Front of House Manager and supports overseeing the Front Office department’s daily operation.

The ideal candidate will bring a university degree in hotel or business management, at least five years in a managerial hotel role, and proven skills in customer service, communication, and team leadership.

Qualifications

• University degree in hotel or tourism/business management is required.
• Strong managerial experience in hotel operations is essential.
• Excellent customer service and communication skills are required.
• Ability to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Acts as the liaison Manager for the hotel and company with guests and the public in the absence of Senior Management.
• Ensures the hotel and facilities are in pristine condition and conducts final inspections of arrival rooms and suites.
• Receives, handles and resolves guest complaints with follow-up reporting.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Communication skills

Calm under pressure

Multitasking

Education

University Degree in Hotel or Tourism Management or Business Management

Tools

Microsoft Office Suite

Opera PMS

Job description

Sandy Lane Hotel is seeking a Duty Manager to assist in managing day-to-day Front Office operations and ensure consistent guest service delivery. The role reports to the Front of House Manager and supports overseeing the Front Office department’s daily operation.

The ideal candidate will bring a university degree in hotel or business management, at least five years in a managerial hotel role, and proven skills in customer service, communication, and team leadership.