Chief Hospitality & Guest Experience Officer

Sandy-Cove-Ministries; North East (MD); On-site; USD 78,000 - 98,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

LTD

Paid vacation

Paid Sick

Paid Holidays

401(k) with employer match

Meal privileges

Sandy Cove Programs discount

Nook discount

Job summary

Sandy Cove Ministries seeks a Director of Hospitality to lead guest-facing operations across Food Service, Cafe, Housekeeping, and A/V support, delivering exceptional hospitality aligned with the ministry's mission.

The role requires 10+ years in hospitality leadership, strong financial acumen, and the ability to develop leaders while maintaining high standards of service and care for guests.

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years of progressive hospitality leadership.
• Experience leading multiple operational departments.

Responsibilities

• Develop and execute a comprehensive hospitality strategy aligned with the mission.
• Champion Christ-centered hospitality across guest touchpoints.
• Lead and mentor department leaders and build healthy teams.
• Design guest experiences and monitor satisfaction and online reputation.
• Develop budgets, monitor performance, and forecast planning.
• Improve SOPs and use technology to boost efficiency.

Skills

Leadership

Strategic Thinking

Operational Excellence

Guest Experience Design

Hospitality Leadership

Organizational Development

Financial Stewardship

Change Management

Team Development

Emotional Intelligence

Education

Bachelor's degree in Hospitality Management or related field

Job description

Sandy Cove Ministries seeks a Director of Hospitality to lead guest-facing operations across Food Service, Cafe, Housekeeping, and A/V support, delivering exceptional hospitality aligned with the ministry's mission.

The role requires 10+ years in hospitality leadership, strong financial acumen, and the ability to develop leaders while maintaining high standards of service and care for guests.